head of reception
idoscar toyota
Total des années d'expérience :14 years, 2 Mois
Identify service requirements and assess the work of technicians.
maximizing the efficiency, revenue and productivity of the service department and achieving the highest levels of customer satisfaction
Develop promotional campaigns to encourage owners to choose the shop for their next service or repair.
Excellent customer service skills to deal with any customer concerns or complaints.
. train store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.
· Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.
· Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.
· Promotes sales by demonstrating merchandise and products to customers.
· Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.
· Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
· Maintains a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals.
· Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.
· Prepares reports by collecting, analyzing, and summarizing information.
· Maintains quality service by establishing and enforcing organization standards.
· Contributes to team effort by accomplishing related results as needed
Establish rapport and trust with customers.
Document vehicle problems by listening to customers describe them and by asking probing questions.
Road-test customer vehicles to confirm problems and, after service, to ensure that repairs have been completed.
Maintain extensive contact with customers, phoning to provide estimates on service and repairs before jobs are begun, explaining the appointment/scheduling system to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.).
Maintain communication with the Workshop Controller and Technicians to obtain information on updates and status of repairs.
Offer additional maintenance and repair services to customers when appropriate.
Advising student on career issues
Organizing and delivering classroom lectures to students
Evaluating a student’s class work and assignments
Preparing coursework materials, homework assignments, and handouts
Classroom management
Creating a vibrant teaching atmosphere
planning and undertaking scheduled maintenance
responding to breakdowns
diagnosing faults
repairing equipment
supervising engineering and technical staff
obtaining specialist components, fixtures or fittings
managing budgets
maintaining statistical and financial records
ensuring compliance with health and safety legislation
creating maintenance procedures
Managing stocks of supplies and equipment.