Oumaima Abraire

• Managed customer service for 20+ international clients, maintaining a 95%+
customer satisfaction rate.
• Reduced delivery delays by 15% through proactive shipment tracking and
coordination with carriers and suppliers.
• Monitor orders via WMS and ERP systems, achieving 98% order accuracy.
• Analyzed supply chain data to optimize inventory levels and reduce stock shortages
by 20%.
• Coordinated production planning using APS, supporting on-time production
performance above 97%.
• Contributed to MPS development, ensuring alignment between demand forecasts
and manufacturing capacity.
• Managed 50+ export shipments per month, handling documentation, customs
compliance, and international logistics..

• Managed transport documentation and ensured 100% compliance.
• Monitored and controlled Bills ofLading (B/L) for accurate shipment processing.
• Supported procurement ofindirect materials and services.
• Provided customer service for national markets and resolved order issues.
• Collaborated with procurement and warehouse teams to optimize logistics flow.