Public Relations Officer
GENERAL TRADING
Total years of experience :13 years, 2 Months
Managing the opening and closing procedures of the
restaurant.
* Organize and direct events, maintaining high standards of
quality control, hygiene, health, and safety.
* Training and monitoring the selling and up selling with the
focus of achieving the budget.
* receiving feedback from guests.
* Setting up for special functions and occasions.
Track and control the attendance, minimizing the
overtime and assisting the managers in their duties.
* Maintain the Discipline and professionalism of all the
colleagues (Bartenders, Hostess, and waiters).
* Scheduling the staff to cover all-day operations, assisting and
placing systems in place in terms of SOP’s, SOS for better
operation and IDP’s for the deserved colleagues.
TELESALES WITH TFG, THE FIRST GROUP COMPANY
IN 2015
* Contact potential or existing customers to inform them
about a product or service using scripts
* Answer questions about products or the company
* Ask questions to understand customer requirements and
close sales
* Direct prospects to the field sales team when needed
* Take and process orders in an accurate manner
* Keep records of calls and sales and note useful information
Assuring daily operation of the restaurant.
* Preparing reports at the end of the shift/week, including staff
control and sales.
* Responding to customer complaints
* Maintain a close analysis of the inventory to keep a good cost
control.
Providing excellent service to ensure satisfaction.
* Taking customer orders and delivering food and beverages.
* Making menu recommendations, answering questions and sharing
additional information with restaurant patrons
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