Oussama Bouhedja

• Promote and sell company offers and services to new and existing clients
• Identify potential customers through direct sales, referrals, and networking
• Build and maintain strong relationships with clients
• Achieve individual and team sales targets on a monthly basis
• Explain services clearly and handle customer inquiries professionally
• Maintain accurate records of sales activities and client interactions
• Coordinate with internal teams to ensure smooth service delivery
• Develop and manage relationships with new and existing clients.
• Assess client financial needs and recommend suitable products, including accounts

• Engage with customers across various channels to understand needs, and recommend suitable rental
solutions to achieve sales targets.
• Manage leads and customer interactions through Salesforce CRM, ensuring accurate and up-to-date
records
• handle payments, and issue receipt
• Address and resolve customer complaints with professionalism and empathy, including escalations
from the call center and social media.
• Proactively engage with customers using phone, email, web conferencing
• Identify current and future customer service requirements by establishing personal rapport with
potential and actual customers, acting as a liaison between the customers and Element Material
Technology
• Manage relationships with customers
• Focus on straightforward quotation enquiries for standard products & services
• Gain pricing and lead time from standard price lists
• Work with departments to resolve complaints
• Process sales invoices, quoting and provide status report to clients
• Actively utilise Customer Relationship Management (CRM) tool to record activities, ensuring contact
details are accurate, duplicates are removed, new information is added and accurate call / visit logs are
entered
• Achieve sales goals by converting and penetrating accounts
• Ensure adherence to all applicable laws pertaining to safety, environment and corporate governance

• Supervise and support students during academic, extracurricular, or campus activities to ensure a safe
and productive environment.
• Monitor student behavior and attendance, ensuring compliance with institutional policies and codes
of conduct.
• Provide guidance and assistance to students, addressing concerns and escalating issues when
necessary.
• Maintain discipline and promote positive behavior, respect, and teamwork among students.
• Coordinate with teachers, faculty, and administrative staff to support student activities and learning
objectives.
• Ensure health, safety, and welfare standards are followed at all times.
• Observe and report incidents, conflicts, or safety issues accurately and promptly.
• Assist in organizing and supervising examinations, events, workshops, or study sessions.
• Maintain accurate records, reports, and logs related to student supervision activities.
• Act as a role model, demonstrating professionalism, responsibility, and ethical conduct.

Report to the administrative lead or office manager for daily updates, accomplishments, and any issues
requiring attention.
Manage daily administrative tasks, including answering phones, scheduling, and organizing documents.
Coordinate team meetings and events and prepare agendas.
Assist in project management by tracking deadlines and facilitating communication.
Handle expense reporting, invoicing, and basic accounting tasks.
Liaise with vendors and clients, providing excellent customer service.
Maintain office supplies and manage inventory.

Managed large amounts of inbound and outbound calls in a timely manner, more than 80 calls per day.
worked with the Customer Service team and managed calls and emails from customers, clients, and GPs.
To ensured information
was token correctly and entered on to computer systems safely and securely.
Meet performance metrics and goals set by the airport or call center management, such as response
times and customer satisfaction
ratings
Kept records of all conversations in Ooredoo call center database in a comprehensible way.