VIP clients specialist
Bottega Veneta
Total years of experience :13 years, 7 Months
Providing exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of products and brand ethics
Organizing sales orders and styling sessions For VIP clients, Arranging OTO at the VIP lounge to maintain long term relationship.
Discussing with clients and giving advises as a stylist on general trends in fashion world and development in luxury market, showing passion for fashion and luxury products
Building and strengthening relationships with customers, dealing with different nationalities and personalities and putting always customers at ease
Ensuring the achievements of individual and store goals, enhancing and developing business as constantly overachieving the MTD, YTD and KPI's sales goals
Providing exceptional customer service experience by greeting, listening and assisting customers by Building and strengthening relationships with customers, dealing with different nationalities and personalities, organizing OTO, developing VIP clientele
Contributing to manage visual display of the products in accordance with the company's
Visual Merchandising guidelines standards and ensuring store functional maintenance and appropriate levels of products on the shop floor
Supervising yearly stock count operations
Reporting to the CEO of Via Rodeo directly, monitoring and influencing seasonal buying procedure as well
as Coaching and training new joiners
Developing an in-depth understanding of Bentley motors car inventory and use that knowledge to encourage
Oussama Fater 1
customers to make a purchase
Working with marketing team to grow customers database by collecting data from walk in clients
Assisting in setting up the sales lot of the showroom floor for promotions and displaying new models for presentations
Collaborating with showroom and sales managers to offer attractive deals on used vehicles to selected and particular customers
Attending international car trade shows
Cross selling Bentley luxury accessories (Handbags, SLG, perfumes etc.)
Greeted and welcomed customers, promoted and presented DDF products and franchise products Identified and assisted customers needs
Processed cash and card payments, involved in stock control
Attended professional training in sales assisting and customer service
Maintained products display and replenishing
Inviting and welcoming prospect clients to visit our boutique and feel Tonino Lamborghini Philosophy
Working closer with the clients to customize their luxury phone, by ordering special editions and unique pieces Developing special Sales Strategies to close sales and achieve sales targets
Ensuring customer satisfaction and follow up after purchase and using appropriate verification techniques to manage customer complaints and requests
Reporting daily sales to the area manager, along with the monthly and yearly reports
Management and Business Developments Slaes strategy