Customer Service Executive
CRM MIDDLE EAST
Total des années d'expérience :5 years, 0 Mois
Assist inbound and outbound calls.
Quickly understanding a callers point of view and to empathize with them.
Able to respond and adapt to the needs of all customers
Handling service by assisting and responding to customer’s inquiries and complaints.
Perform additional task as assigned by team management
Dealing with passenger inquiries about flight departures and arrivals
Checking passengers in giving seat numbers
Providing boarding passes and luggage labels
Telling passengers about luggage restrictions
Weighing baggage and collecting any excess weight charges
Taking care of people with special needs, and unaccompanied children
Calming and reassuring nervous passengers.
Help passengers through immigration and customs
Escort passengers who have night flight connections
Dealing with calls in a highly professional manner
Provide highest service to the clients by making their needs accurate
Assist customers by managing their suggestion
Able to respond and adapt to the needs of all customers
Quickly processing information.
