I.T. Help desk Engineer
infocenter
مجموع سنوات الخبرة :14 years, 10 أشهر
Hardware & Software Installation and maintenance.
Installing and configuring different type of Laser and Dot Matrix printers(Lexmark T640, T650 and Impact 3336, 3356, 3650, 1170)
Installation of Network printers and Scanners.
Installing and configuring Print Servers.
Attending calls for various I.T. quarries and solve them as soon as possible.
Creating sessions for the various users and assign their access to MOI mainframe applications (Host Front & Host on Demand).
Site monitoring of various service centers in different locations.
Maintaining and troubleshooting MOI mainframe applications.
Advanced knowledge in windows operating system (Windows7, XP).
Hardware & Software Installation and maintenance.
Installing and configuring different type of printers (laser, Dot Matrix).
Responsible for preparation procedural documentation and submission of all reports (monthly, weekly, daily).
Assigning group policy for various different users.
Proficient in using Microsoft Office 2010, 2007, 2003 (Microsoft Outlook, Word, Excel, PowerPoint. etc.)
Perform other duties as assigned.
Hardware & Software Installation.
Data recovery in case of system failure.
Creating ghost image files of users for backup in case of system failure.
Preparing documentation and presenting progress reports to customers.
New PC Assembling.
Hardware & Software Installation and maintenance.
Installation of Network printers and Scanners.
New PC Assembling.
Installing and configuring different type of Laser and Dot Matrix printers.
Post Implementation and troubleshooting.
Advanced knowledge in windows operating system (Windows7, XP).
GPS technical presentation in 2008 (T.I.E.I.T.) Participated in “The Great Mind Challenge (TGMC 2009)” organized by IBM Member of the various committees in the College events Participated in badminton competition and won applauds