CEO Office Manager
Bupa Global - Other Locations
Total des années d'expérience :9 years, 8 Mois
Working and Reporting directly to Board of Directors
❖ Working as a business manager to the Qatari member of the board of directors in Turkey and in Qatar
❖ Owning preparation of thoughtful and cohesive presentations and business plans on selected strategic topics for shareholder
reviews in order to support future strategic decisions and/or investments
❖ Provide guidance and advice on corporate, commercial and social issues, conduct research and produce reports into a variety
of different topics.
❖ Developing and managing the operational processes for each business application, workflow enhancement, interfaces and
system administration etc.
❖ Building relations and working closely with the Senior Managers and Directors to ensure projects are being delivered on time
and in budget.
❖ Interpreting analytical insights, demand and other important activities to make improvements across the business.
❖ Leading problem solving and training / coaching stakeholders by the guidance of the superior to identify areas of improvement
sourcing the root cause and spearheading the creation of a solution.
❖ Monitoring projects and providing updates on financials, statistical data, and progression.
❖ Translation of e-mails, reports and documents from/to English and Turkish, sometimes Arabic.
❖ Interpreting at board meetings, team meetings, conference calls, events and speeches etc.
Working and Reporting directly to GM
❖ Working as a branch manager responsible of 3 branches and a team of 18 individuals in Dubai.
❖ Setting up KPI’s as per the products for each team member and monitor & motivate each of them accordingly.
❖ Proactively sell motor insurance, medical, corporate products and services in line with head office, deliver profitable revenue
growth including new business and retention.
❖ Develop forecasts, financial objectives, business targets and managing budget.
❖ Accountable for daily/monthly reporting on finance, customer satisfaction surveys, underwriting, budget, loss ratio, and the
like.
❖ Act as a central point of contact with both internal and external clients, corporate accounts and governmental entities whilst
maintaining and improving existing relationships together with the service quality satisfaction. Some of key partners such as RTA-ENOC,
Zurich Insurance, AIG, AXA, ADNIC, Dar Takaful, Salama, Insurance House, Al Sagr Insurance Company, etc.
❖ Lead the branches through coaching, training, development and performance management, ensuring completed objectives
with supporting personal development plans in place.
❖ Managing entire recruitment process for the branch by screening candidates, interviewing, preparing offer letters, etc.
❖ Responsible for training the team members and related business partners in relation to products and services that are offered.
❖ Take responsibility for any type of customer inquiries and ensure all requests are being responded or solved as appropriate
within the company practices and priorities.
❖ Supporting head office HR function by interviewing with candidates for different departments including marketing, office
management, accounting, etc.
to CEO
Working and Reporting directly to CEO
Key Responsibilities:
❖ Provide high-level administrative support by conducting research, handling information requests, acting as a communication
bridge between the CEO and staff and also performing clerical functions such as preparing correspondence, receiving visitors, arranging
company related organizations, and scheduling meetings and supervise staff in a project manner basis.
❖ Supporting executive department for some HR functions such as recruitment and training of candidates.
❖ Taking initiative on requests and inquiries of administrative nature
❖ Compile data and prepare papers for consideration and presentation by CEO.
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❖ Prepare agendas and make arrangements for meetings.
❖ Set up and oversee administrative policies and procedures for the company
❖ Review operating practices and procedures in order to determine whether improvements can be made in areas such as
workflow, training, reporting procedures, or expenditures.
Working and Reporting directly to CEO
Key Responsibilities:
❖ Provide high-level administrative support by conducting research, handling information requests, acting as a communication bridge
between the CEO and staff, and also performing clerical functions such as preparing correspondence, receiving visitors, arranging
company related organizations, and scheduling meetings and supervise staff in a project manner basis.
❖ In relation with the projects; handling administrative details in all projects, seeking greater role in projects and if so manage them
within administrative or other areas of competence, and seeking training on projects outside of my range.
❖ Taking initiative on requests and inquiries of administrative nature.
❖ Supporting executive department for some HR functions such as recruitment and training of candidates.
❖ Compile data and prepare papers for consideration and presentation by CEO.
❖ Prepare agendas and make arrangements for meetings.
❖ Set up and oversee administrative policies and procedures for the company
❖ Review operating practices and procedures in order to determine whether improvements can be made in areas such as workflow,
training, reporting procedures, or expenditures.
/ Marketing
Reporting directly to CEO
Key Responsibilities:
❖ Preparing and upgrading communication strategies for both bank and agency channel with the aim of building stable,
consistent and working relationship between the pension company and distribution channels. (For example; creation of bi-weekly
published broker bulletin)
❖ Developing campaigns, strategies and new products for the retention activities and potential customers, in order to gain new
customers and keep the current customers in the company
❖ Developing projects for cross-selling, up-selling and retention activities coordination with the sales channels. (For example;
Developing training materials for sales teams how to cross sale pension product, how to assess the needs of a potential customer)
❖ Developing projects for acquiring new brokers in the distribution channels. (For example; Developing a broker toolkit which
includes special financial and marketing offers for brokers in different segments)
Reporting directly to Asst. General Manager
Key Responsibilities:
❖ Supervising related distribution channel, which is sometimes broker channel or sometimes ING Bank channel, and maintaining
communication and coordination between the company and the sale channels in order to reach pre-defined sales targets.
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❖ Supporting the sale channels in terms of having on the job trainings with the new sales personnel in the distribution channels
by making customer visits with them, and also holding trainings about products, sales techniques, customer relations and use of on-line
systems of the pension company.
❖ Making needs analysis of the sales channels in order to find out the actual need of the channel such as training need,
documentation need, sales expertise, etc, and increase the efficiency in the represented sales point.
❖ Increasing number of sale channels within the responsibility of the sales territory to gather new sales, new customers and
broaden the broker network of the company in the responsible territory.
❖ Finding alternative portfolio sources in order to supply the sales channels with new customers and new product sales options
for the distribution channel. (for example; having an agreement with a call center company and provide more than 3.000 customer
communication information for ING Bank channel)
❖ Developing new ideas, techniques, approaches for increasing the sales potential of the responsible sales channel. (For example;
holding weekly/monthly/periodical campaigns among different ING Bank branches or inside a branch)
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