Junior engineer-Product support
HCL Technologies
Total years of experience :2 years, 0 Months
• Installing and configuring computer software and applications
• Monitoring and maintaining computer systems and networks
• Talking with customers through a series of actions, over the telephone to help set up systems or resolve issues
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults
• Setting up new users' accounts and profiles and dealing with password issues
• Working continuously on a task until completion (or referral to third parties, if appropriate)
• Install and maintain network hardware and software.
• Analyze and isolate issues.
• Monitor networks to ensure security and availability to specific users.
• Evaluate and modify system's performance.
• Identify user needs.
• Determine network and system requirements.
• Maintain integrity of the network, server deployment, and security
• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.
• Prioritizing and managing many open cases at one time
• Rapidly establishing a good working relationship with customers and other professionals
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