Store Incharge
M.H Alshaya L.L.C
Total years of experience :12 years, 6 Months
Providing customers with exceptional customer service and resolve customer complaints as well as other issues that arise from time to time.
Undertake sales activities and any shop floor activities as required to ensure service standards are always met and sales opportunities are maximized.
Managing the store as a Store In charge in the absence of the manager.
Preparing commercial reports on a weekly basis and Monitoring staff performances.
Work with management team to ensure company policies as well as sales goals are met and margins are maintained.
Well versed in also Stock room Management, Administration as well as internal Audit.
Working with Software’s like ARES e-POS, AIMS LINKS by Oracle.
•Sales lead generation for UPS, Thermal Management, Racks, Power Switches and other products from the company product portfolio for the Philippine manufacturing industry specifically for the light-industrial sector
•Provided quantitative based market research such as market sizing by identifying the top industry leaders on the market, product preferences, macroeconomic indicators, OPEX, CAPEX, value chain analysis, as well as competitive analysis on the market.
•Provided infrastructure projects Road Map, Project development process, including role of Public-Partners in the project for South East Asia region.
•Provided weekly Industry updates for Philippine Market Unit. This includes expansion plans from different manufacturers and other verticals
Led team by ensuring all customers are greeted and their needs are met while on the retail floor.
Mentor and train staff members in accordance with company policies
Provide guidance with customer disputes, pricing errors, cash handling, security, range concerns, stocking, etc.
Ensure proper protocol is followed to guarantee that store is opened and closed with fully stocked and sales target has been achieved.
Ensure staff is keeping work area clean and organized at all times
Listen to staff concerns and implement improvement initiatives where appropriate
Thorough knowledge of the facilities security policy and procedures etc.
-Inventory Management -Total Quality Management -Quality Assurance management -Supply Chain Management -Enterprise Resource Planning - Strategic Management -Business Environment -Managerial Economics -Production Planning and Control -Financial Management -Marketing Management -Organizational Behavior -Indian Ethos and Management
Strategic Management Corporate Leadership Business Law Business Process Logistics Management Operation Management Financial Management Marketing Management Sales Management Human Resource Management Micro-Macroeconomics Business Taxation Quantitative Methods Accounting Principals of Management