Supervisor
5 Oceans Cake & Coffee
مجموع سنوات الخبرة :12 years, 0 أشهر
- Oversaw daily operations of the shop including administrative and clerical tasks.
- Maintained office efficiency by planning and implementing office systems, layouts and equipment procurement.
- Supervised staff and provided training and support as needed.
- Ensured compliance with company policies and procedures.
- Managed office supplies inventory and placed orders as needed.
- Maintained a good and healthy relationship with Customer.
- Prepare a variety of coffee beverages, following recipes and customer preferences.
- Maintain cleanliness and organization of the café, including cleaning equipment and restocking supplies.
- Provide friendly and knowledgeable customer service, answering questions about menu items and making recommendations.
- Operate espresso machines, coffee grinders, and other equipment with precision and care.
- Prepare a variety of coffee beverages, following recipes and customer preferences.
- Maintained office efficiency by planning and implementing office systems, layouts and equipment procurement.
- Managed office supplies inventory and placed orders as needed.
- Maintained a good and healthy relationship with Customer.
- Maintain cleanliness and organization of the café, including cleaning equipment and restocking supplies.
- Provide friendly and knowledgeable customer service, answering questions about menu items and making recommendations.
- Took orders from customers and relayed them accurately to the kitchen staff.
- Delivered food and beverages to tables in a timely manner.
- Provided excellent customer service, addressing any concerns or special requests.
- Assisted with opening and closing duties, including setting up tables and cleaning dining areas.
- Collaborated with team members to ensure smooth operations during busy periods.
- Greet customers warmly and assist them with their purchases, providing product information and recommendations as needed.
- Ring up purchases accurately and efficiently using a POS system, handling cash, credit, and debit card transactions.
- Handle cash, credit, and debit card transactions, ensuring accuracy and compliance with company policies.
- Ensure the security of cash and transactions by following proper procedures and protocols.
- Maintain a clean and organized checkout area, including restocking bags, cleaning equipment, and tidying up the surrounding area.
- Provide friendly and courteous customer service, addressing any questions or concerns and resolving issues promptly.
- Assist with opening and closing procedures, including counting cash drawers and reconciling sales.
- Collaborate with team members to ensure smooth operations and contribute to a positive work environment.
- Handle cash transactions and reconcile cash drawer at the end of each shift.
- Assisted customers with finding products and making purchasing decisions.
- Actively engaged with customers to promote products.
- Restocked shelves and ensured merchandise displays were neat and organized.
- Operated cash register and processed transactions accurately.
- Provided information about store policies, promotions, and products to customers.
- Helped maintain store cleanliness and organization.
- Assisted with setting up promotional displays and signage
- Actively participated in sales events and promotions.
- Handle customer inquiries, complaints and returns in a professional and timely manner to resolve issues to the customer’s satisfaction.
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