Administrator
SERENE BUSINESS CENTERS
Total years of experience :8 years, 4 Months
• Drafting all business correspondences, contracts and client email.
• Developing and maintaining client relationships ensuring repeat business.
• Managing enquiries related to UAE residence visa, work permits, labor contracts, company incorporations, trade
licenses, labor transactions, immigration cards etc.
• Maintaining VIP customer accounts and client transaction records.
• Recording and resolving client inquiries, feedbacks and complaints.
• Maintaining customer database in CRM.
• Managing office administration, security and coordinating with IT department.
• Assisting last minute walk-in clients for office viewings.
• Preparing and submitting management reports.
• Recommending process improvements based on client and customer needs.
• Single point of contact between clients and the operations team.
• Prepare office service contracts, handover procedures and end of contract formalities.
Reported directly to the International Sales Director.
• Accountable for all office administration including policies and procedures.
• Provided office management support to the team and Directors.
• Identified and negotiated prices with various suppliers.
• Selected as first point of contact for business partners and consultants.
• Arranged and organised pricing sheets, product descriptions, media contents and advertising material.
• Prepared weekly reports, documented partner sites and promotions
Job Description
• Scrutinized customer profiles using the internal bank database, UAE Central Bank and Dubai police.
• Reviewed customer KYC and CDD documents and performed liability exposure on customers.
• Reviewed PEP cases and documents according to TAT standards.
• Managed all department and branch queries.
• Coordinated with sales agents on documentation discrepancies and rejected credit card applications.
• Suggested and recommended credit limits for customers according to their financial profile to the underwriters.
• Efficiently handled daily MIS and EOD reports.
Job Description
• Registered credit card applications, generated application numbers, verified documents and obtained final
approval.
• Coordinated and resolved all credit card processing discrepancies.
• Handled Finnacle CRM related queries.
I have completed professional diploma in fashion design programme with distinction.
Uk grading system. I have completed Bachelor of Arts with Upper second class honours in Business and Marketing.