Pallav Bapat

Fraud Prevention Analytics at Teleperformance

• India - Indore
• My current job since January 2018

 Analyze Short Call disconnection by Expert & Customer.
 Analyze Call disconnection by Expert & Customer.
 Analyze Call transfer between two lines of business.
 Analyze Technical Glitch Report which is filled by Expert during Call.
 Analyze survey pitch by Expert.
 Analyze Out-Calling Remarks on internal & client tool through Outbound Report of Call Volume.
 Client Tools Check, NT ID Check, & Third Party Web History Check.