Business Dev & Customer Success Manager - MENA
Expand My Business
Total years of experience :5 years, 5 Months
* Drive growth and expansion in MENA region for: Custom Website & App Building, Tech Solutions, Retail & E-commerce Solutions, and Digital Marketing.
* Spearheaded the onboarding process for new accounts, ensuring seamless adoption.
* Implemented a proactive engagement strategy, ensuring superior customer satisfaction through effective communication. Conducted regular success reviews and collaborated with Technical Support to resolve issues promptly.
* Managed customer relationships, successfully renewing cases and capitalising on upsell/cross-sell opportunities. Collaborated closely with Sales, sharing insights to achieve a flawless 100% satisfaction rating through daily query resolution.
* Identify key decision-makers (CXOs, VPs, Directors) for Large Enterprises with an Annual Revenue range between $500 million and $1 billion USD.
* Execute customized outbound campaigns through various channels (Emails, Cold Calls,
* LinkedIn) using tech stacks like Sales Navigator, ZoomInfo, and Lusha for efficient outreach. Selected as one of five individuals from a pool of 60 participants for a pilot program to pitch and launch a new product.
* Identify key decision-makers and potential partners for new business opportunities in ME & APAC.
* Establish profitable relationships and identify new business opportunities with existing partners, effectively communicating them to Sales Teams.
* Exceeded expectations by consistently achieving 160% of quarterly goals. Drove global expansion by successfully onboarding 17 new Partners across diverse markets.
* Execute 'Territory Sales Plans' by identifying and securing new opportunities in Key Accounts, Enterprises, and SMEs, through strategic outbound initiatives.
* Collaborate closely with Account Executives (AEs) to hand over qualified sales opportunities for efficient closure. Enterprises with Annual revenue range between $100 and $500 Mil USD.
* Achieved a remarkable 140% of Annual targets, demonstrating superior performance, and acquired 26 new customers in 2020
* Identify key stakeholders, CEOs/CXOs/HR Heads to pitch our Strategic Recruitment Program (RPO) services. Pitching our services through F2F Meetings, Video Calls, E-mail & LinkedIn.
MERIT
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