Account Manager
Screens International
مجموع سنوات الخبرة :14 years, 4 أشهر
Obtain and surpass a 25% monthly sales quota while increasing current customers by 14% through the introduction of additional support initiatives
• Qualify prospects for fit, understand 100% my accounts business requirements, and manage the entire deal cycle from discovery through close
• Engage with a value-based approach, facilitate evaluation cycles, and close 80% new business opportunities
• Gain share of spend across technology solutions: server, Aspera, FTP, VU DCM software, Polyscript, Subtitle edit, Sync & QC system.
• Develop schedules, production timelines and turnover, meeting agendas, status reports and contact reports as needed
• Manage client feedback and solving cases
• Collaborate with internal teams, translators, Sync & QC team for a healthier delivery
• Control existing clients (MBC Group including all the channels MBC2, MBC3, MBC4, MBC Action, MBC Power, MBC +Power, MBC Persia, MBC Iraq, MBC Bollywood… including Shahid VOD in addition to other client such Vubiquity, Vuclip, Intigral…) to maintain and grow their channels
• Managed approximately 30 live shows monthly for MBC/Shahid totaling over $200, 000/month of business
• Developing strong vendor relations and ensure 99% customer satisfaction rating
• Providing exceptional service to 1000 daily calls and 100 emails daily including deliverables materials
• Manage the day-to-day efforts 24h with key client relationships and accounts and working with high-tech clients
Support the Account lead on the day-to-day management of clients
• Made 200+ calls/emails each week for 12 months resulting in 77% overall growth in annual revenue
• Established 20 new named accounts in 2018
• Working on different lead generation strategies to ensure a healthy volume of opportunities and increase revenues
• Close Insertion Orders and Licensing Agreements
• Multi-task and get the work done-on time, within project budgets and exceeding expectations
• Increase the financial profitability of the company by proactively closing job orders on time and increasing total sales by 22% across 15 regional territories
• Worldwide travels to close deals (China, UK, Malaysia, UAE, Oman, Germany, Indonesia ++)
• Attending expo’s (APEX) searching for new opportunities and discovering new software and technologies
• Operating on Panasonic hardware & Software
• Analyze and responded to customers daily feedback for a better delivery turnover cycle and get their satisfaction
Effectively determine yearly budgetary requirements for assigned markets.
• Collect daily data from internal and external sources (Local & International), such as the agencies and Marketing Analytics.
• Manage the tactical campaigns across all paid, owned and earned channels for a number of markets of small to medium size and complexity and, or business unit portfolio (VIP Loyal Card, TN Card etc).
• Define 50% target audiences (Demographics & Psychographics) for PR activity and media through which clients will be reached (print; broadcast; digital; conferences; interview; newsletters; blog.) and building and maintaining strong relationships with influencers and the press
• Create KPIs (5-7 goals) and ensure tools and systems are in place for consistent measurement, evaluation and proof of value to reach 10, 000 customers for the end of the year with 99% customer satisfaction.
• Extending to VIPs. e.g., following up on Reservations for Government Executives, assisting in greeting VIPs and groups upon their arrival, sending welcome letter to VIP guests.
• Develops monthly reporting on all PR and communications activities. Social media and website metrics on a weekly, monthly, and quarterly basis and optimize tactics accordingly (Facebook, Instagram, LinkedIn, YouTube, and other social media marketing and management tools.
• Develop and maintain editorial monthly calendar and proactively seek opportunities to place stories, interviews, comments, etc.
• Planning all product launches of more than 10 different car types and effectively communicating the brand's image while being fully aware of new products and competition status
• Managing all contract negotiations and collaborations for potential clients
• Running with multiple teams on all campaigns especially with stakeholders for a better customer experience
• Implementing a territory and strategic account sales plan involving multiple stakeholders and buyers in the growth of the assigned products.
• Analyze and responded to customer feedback for a 99% customer satisfaction.
• Provided extraordinary service to 50 customer per day
• Facilitate 100 calls and emails weekly for target audience
• Achieving targets up to 500 cars yearly which increased market share 5% in year
• Build and promote strong, long-lasting customer relationships, by partnering with them and understanding their needs
• Meet daily KPI's and monthly/quarterly targets
Handle 50+ complete sales and 50+ warranty process of walk-in and telephone customers from enquiry to sales order process to achieve monthly budgeted net sales
• In charge of credit customer’s follow-up of payments as per credit terms and conditions granted to the customers
• Ensure to communicate and consume parts ordered on urgent orders as soon as parts received
• Collect retail customer data and feedback in the given format and convert them to service to generate additional revenue of labor and recalls
• Ensure sales orders, purchase orders, deliveries, cash collection, cash deposits are closed on time as per company standards and documents are filed for records
• Assist warehouse team with monthly perpetual inventory to maintain 100% stock inventory with no discrepancy during annual stock report
• Following up on the warranty policies and procedures
• Reviewing all warranty claims raised by different locations and assess its admissibility under stipulated warranty claim guidelines
• Evaluating, monitoring and guiding the timely submission of all warranty claims to ensure the company’s money debited to warranty repairs and reimbursed at the earliest possible
• Submitting claims on principal warranty system to ensure all money credited on warranty account are recovered
• Improving the overall warranty system and periodically audit the locations warranty process and suggest necessary improvements
Prepares monthly payroll in partnership with finance
• Creates active agendas and takes appointments as needed
• Supports the finance team on patient billing process, including opening and closing 50+ job numbers daily
• Work closely with the doctors
• Serving daily in and out emergency patients
• Filling over 1000 file monthly
Working with multiple teams on all campaigns
• Analyze and responded to customer feedback for a 99% customer satisfaction
• Designing and executing strategic communications plans in a large, complex organization with varied priorities
• Drive revenue through new customer acquisition
• Execute a strategy that ensures 99% predictable, repeatable, and scalable sales results
• Build and promote strong, long-lasting customer relationships, by partnering with them and understanding their needs
• Conduct social media and website metrics on a weekly, monthly, and quarterly basis and optimize tactics accordingly (Facebook, Instagram, LinkedIn, Youtube, and other social media marketing and management tools
Intrested in management and marketing field, the major where I can find myself succeeding