ERP /CRM CONSULTANT/PROJECT MANAGER
OPEX TECHNICAL SERVICES, DAMAC GROUP, DUBAI, UAE
Total years of experience :24 years, 5 Months
DYNAMICS 365 CRM - Business requirement analysis, perform gap analysis, Identify and recommend product customizations, enhancements or work-around to meet OPEX technical services requirements. Implementation of Sales and Field service modules to full fill the requirement of OPEX technical services to maintain Agreements, work orders with different services types, invoice integration and automation of dynamics CRM and F&O by using CDS. Service schedule update by using tabs. Different types of SSRS reports and BI reports for management. Customization by using CRM forms, reports, views, workflows, CRM SDK, plugins, JSON, XRM tool, java script development and Microsoft SQL Server Reporting Services, charts, power BI
DYNAMICS 365 F&0 - Business requirement analysis, perform gap analysis, Identify and recommend product customizations, enhancements or work-around to meet OPEX technical services requirements. Implementation of finance modules, AR, AP, GL, FA, IM, POP, customized HR and payroll (HCPM) from partner. Implementation of Sales and Field service modules to full fill the requirement of OPEX technical services to maintain Agreements, work orders with different services types, invoice integration and automation of dynamics CRM and F&O by using CDS in 10 entities in F&O. Complete responsibility from requirement analysis to go live project. Weekly project status report to management. Provide solution or suggestion for identified risks.
Completed project - Opex Technical services and other 10 entities
Manage ERP/CRM projects - Collect requirements, create scope of the project, plan the project, team member in executing and monitoring of the project.
Completed successfully all ERP/CRM projects in budgeted time lines and expenditure.
Microsoft Dynamics 365 - Finance & Operation - Microsoft Dynamics 365 - Finance & Operation - Migration of GP to D365, map requirements and implementation of GL, AR, AP, CBM, FA, PO, SOP, Inventory modules
Transform business requirements into a straightforward and technical model, and match processes to application requirements, Data import, setup and configure processes in Dynamics 365 to make sure the system works the way client needs, Run workshops with users, analyze and design solutions for any application, and handle gaps detected during workshops, work with the technical team to make sure that user needs are incorporated into the specifications and functions, Create or evaluate a breakdown of clients’ businesses processes. Documents settings, support testing the proposed system and train users.
Implemented projects 1. Seven seas DXB 2. Seven Seas AUH 3. Magnum Connect
Implementation of CRM including all core modules Implementation of entire CRM project from installation to sign-off, including business requirement analysis, perform gap analysis between CRM functionality and client's requirements, Identify and recommend product customizations, enhancements or work-around to meet client's requirements setup and configure the system, import master data etc. and customization by CRM forms, reports, views, workflows, CRM SDK, plugins, JSON, XRM tool, java script development and Microsoft SQL Server Reporting Services, charts, dashboards by power BI to fulfil the requirements.
Microsoft Dynamics GP - Implementation of GP including all modules and customization by Report writer, modifier, VBA and Dexterity and upgrade from GP 9 to GP 2015.
One of the Microsoft Partner in Saudi Arabia for Microsoft Great Plains
Employed as Analyst Programmer (MCBA - Micro Computer Business Application, ERP 5 years) and then promoted to Technical Consultant (Microsoft Great Plains for 2.5 years ). I involve in the customization, Training, technical & functional support.
The following are the details of my responsibilities.
1)Working along with the project team in the implementation of the solutions in Financial, Sales, Purchasing, Inventory, Payroll, Fixed Assets, Project Accounting and Manufacturing modules.
2)Installation and Configuration of Great Plains Server, clients and other GP Tools and find soltions for technical and functional issues.
3) Modification of Software(MCBA) for customer requirements.
4)Customization by using Modifier, Report Writer, VBA and Dexterity in Great Plains.
5)Import data from other data source Oracle, FoxPro, COBOL etc to Great Plains by using Integration Manager.
6)Created external utility by using VB to localize Payroll module(GP) to incorporate Indemnity, GOSI etc and import data of Bill of Materials from Excel to Great Plains etc...
7)Create reports to print on preprinted stationary.
8)Create reports by FRX and Crystal report writer
9)Generate Arabic Reports and forms in GP.
10)Integrate other software to GP.
11)Technical & Functional Support.
12)Estimate the cost of modification(Reports and Utility)
13)Software development by using VB with database SQL SERVER, including designing, analysis of tables, procedures etc. forms and reports (crystal report writer, active report writer) and testing the software.
1) Abaker Prints and Labels, KSA
Financials, Inventory, Sales, Purchasing, Payroll, Fixed Assets and 3) Coldstore Group of Saudi Arabia(CGS), KSA
Financials, Inventory, Sales, Purchasing, Payroll, Fixed Assets and Manufacturing.
4) Arabian Company for Restaurants(ARCO), KSA
Financials, Inventory, Sales, Purchasing, Payroll, Fixed Assets
Bsc Physics