Customer Service Officer
VOX Cinemas
مجموع سنوات الخبرة :11 years, 5 أشهر
Cash handling.
•Suggestive selling and up-selling of our products.
•Attending to customers complaints and queries and providing them with necessary solution in a professional and courteous manner and providing information.
•Making sure we have enough stocks and to ensure they have not expired.
•Following the FIFO (first in first out) rule.
•To follow basic food hygiene procedures.
•To maintain the highest standards of health and safety.
•To ensure the cleanliness of our amenities.
•Greeting the customer with a smile and dealing with them in a friendly and professional manner.
•Helping the management team during premieres and special events.
•Regular checks of the cinema to ensure no disruptions during shows and also check the facilities to make sure they are in optimum condition.
Investigated all security and safety violations.
•Responded quickly and effectively to all security violations and duress alarms.
•Monitored security camera system day and night to protect lives and property.
•Detected suspicious activities and watched for criminal acts and rule infractions.
•Denied entrance to the building to unauthorized persons.
•Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
•Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
•Processed and logged accurate and detailed incident reports.
•Delivered accurate verbal and written reports to company personnel.
•Patrolled commercial property and the associated parking garage.