Engineer
Jindal Saw Gulf LLC
مجموع سنوات الخبرة :8 years, 10 أشهر
Managing a team for IT projects, Installation & Maintenance; providing technical guidance in the project execution, maintenance,
troubleshooting; performing failure analysis on a wide range of IT distribution system & field installation devices
• Creating & maintaining IT & management strategy in line with stakeholder and vendor needs; providing technological direction,
proposing budgets for programs & projects and purchases & upgrades
• Managing the organization’s IT help-desk (internal, external, or both) and monitoring the availability of the IT stock of equipment
regularly used in the company
• Managing the day-to-day IT operations; ensuring that planning, end-user impact, change management, training, quality are
properly addressed and monitored to ensure that deadlines, budgets & service levels are met and results are delivered
• Developing & maintaining the Major Incident & Business Continuity Plan for IT and implementing measures designed to
safeguard the needs of the foundation at times of major incidents or disasters
• Designing strategic IT transformation plans and implementing a target operating model that leveraged new business
enablement, reducing costs and streamlining operations to ensure competitiveness in a global market; providing thought
leadership in network development and support practices
• Supporting and administering firewall environments in line with IT security policy and reading & replying to all emails in case of
escalation; coordinating with vendors to provide optimum services to customer & performing vendor performance evaluation
• Recording, updating and documenting requests using the IT service desk system; participating in short & long-term planning
efforts with stakeholders and IT groups
• Conducting comprehensive awareness programs of existing and developing technologies and how they can be applied to the
business for end users through preparing PPT; managing the relationships with contractors and suppliers
Acted as a point of contact for contractors or external suppliers and clearly communicate technical issues
• Administered the availability of all IT equipment and infrastructure through continuous improvement and continuously look to
improve equipment efficiencies and cost reductions accordingly
• Tracked hardware & software inventory, maintained I.T. records (Invoices & POs), managed assets, IT procurement, antivirus
server (McAfee Antivirus), coordinated with vendors and configured ERP software (Tally)
• Represented the IT department in site meetings / conference calls and be the point of contact/escalation for the business and
other support functions
Managed IT FMS Service for Bharti Airtel Client, solved end user problems following ITIL, administered e-mail account and
performed account creation & management on Office 365
• Administered Active Directory; installed, upgraded, supported and troubleshot Enterprise Applications hosted on Windows
servers
Desktop Support Engineer at HCL Oct’13 - Oct’14
Role:
• Coordinated with various teams on all escalated issues pertaining to servers, desktops, network to provide optimum services to
customer
• Administered remote management through Team Viewer, VNC Remote Desktop to solve windows & software issue installation
• Provided technical and diagnostic support for all hardware/software problems
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