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هل تبحثين عن جهات توظيف لها سجل مثبت في دعم وتمكين النساء؟
اضغطي هنا لاكتشاف الفرص المتاحة الآن!ندعوكِ للمشاركة في استطلاع مصمّم لمساعدة الباحثين على فهم أفضل الطرق لربط الباحثات عن عمل بالوظائف التي يبحثن عنها.
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في حال تم اختياركِ، سنتواصل معكِ عبر البريد الإلكتروني لتزويدكِ بالتفاصيل والتعليمات الخاصة بالمشاركة.
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Senior Product Specialist
Twin Health
مجموع سنوات الخبرة :12 سنوات, 10 أشهر
• Defined and maintained product roadmap aligned with business goals, improving patient outcomes by 15% through 12+ prioritized feature releases.
• Owned and prioritized product backlog using JIRA, enabling 10+ cross-functional sprint deliveries quarterly with 95% on-time completion.
• Conducted user research and feedback sessions, translating insights into 20+ actionable user stories, boosting CSAT by 10% and engagement by 25%.
• Collaborated with engineering, customer success, and product teams to triage issues, reducing critical incident resolution time by 30%.
• Led UAT and regression testing cycles with QA, achieving 98% defect-free releases and enhancing platform reliability.
• Tracked KPIs (adoption, CSAT, engagement), driving data-informed decisions that increased user retention by 20%.
• Developed automated dashboards, cutting reporting time by 40% and providing real-time insights for 50+ stakeholders.
• Facilitated cross-functional discovery sessions, aligning OKRs with strategic objectives and influencing 5+ feature enhancements.
• Created SOPs and product documentation, reducing onboarding time by 25% for internal teams.
• Supported quarterly planning with leadership, contributing to a 10% uplift in operational efficiency.
• Performed competitive analysis to identify market trends, shaping product strategy and feature prioritization.
• Led a 20-member support team, resolving 500+ weekly queries, improving NPS by 15% through optimized workflows.
• Liaised with product and engineering teams to address bottlenecks, enabling 3 key feature rollouts that boosted adoption by 10%.
• Created JIRA tickets with technical insights, supporting 10+ roadmap planning sessions and reducing resolution time by 20%.
• Monitored feedback loops and dashboards, driving product-level resolutions that enhanced user experience.
• Developed training materials and SOPs, reducing support escalations by 25% across teams.
• Conducted competitive benchmarking, contributing to a 5% increase in market competitiveness.
• Collaborated with partner brands to gather feedback, driving 10+ product improvements that increased user engagement by 20%.
• Proactively resolved service concerns via outbound calls, enhancing customer retention by 15% and trust in digital platforms.
• Addressed digital product inquiries, supporting 97% uptime during high-traffic events through effective troubleshooting.
• Conducted call quality audits, ensuring 90% compliance with service standards and reducing escalation rates by 20%.
• Partnered with logistics and operations teams, optimizing fulfillment processes to improve efficiency by 10%.
• Analyzed user data to support early-stage roadmap contributions, influencing 5+ feature enhancements.
• Resolved 300+ monthly customer issues via multiple channels, achieving 90% SLA compliance using Freshdesk.
• Logged queries in CRM, ensuring 95% follow-up resolution within 48 hours.
• Participated in QA reviews, improving support quality by 15% through actionable feedback.
• Managed 250+ weekly support cases, maintaining 85% first-call resolution rate using GCIC.
• Tracked cases to achieve 90% SLA compliance, boosting customer satisfaction by 10%.
• Provided remote troubleshooting, enhancing support efficiency by 15%.
Getting 75/75 in mathematics