Senior sales consultant
Burberry
Total des années d'expérience :9 years, 5 Mois
-Assist the store manager in overseeing floor coverage, visual merchandising, display and other operational functions within the store.
-Monitoring the store for 2 months indecently being an acting manager.
-Support the store manager and the team in achieving targeted quantitative and qualitative goals.
-Assist with controlling stock-takes, safety, product levels, administrative tasks and cash-desk.
-Support the store manager in reporting all relevant information to the headquarter and ensure to share the information with the team.
-Develop relationships with new and existing clients and handling all after sales services and clients’ issues.
-Motivating new team members while training them and monitoring their performances.
-Evaluate competition by visiting competing stores, gathering information such as style, quality and prices of competitive merchandise and share it with the store manager.
-Welcome clients with a pleasant smile and warm greeting.
-Ask open ended questions about customer’s needed in order to determine their requests.
-Increasing the store turnover by over-achieving the target.
-Escort customers to appropriate merchandise, while describing features and benefits of the products.
-Manage customer complaint or involve the manager when necessary to ensure customer satisfaction.
-Cooperate with other associates when asked to help to ensure team work.
-Execute daily stock maintenance by making sure that all products are tagged, displayed and clean.
-Build a strong client data base as AD marketing is more based on local customers.
-Preparing daily emails and reports and taking care of after-sales services.
-Receiving shipments and maintaining the stockroom.
(*Worked as accessory merchandiser from May 2012 to March 2013
-Worked in head office as data analyst for two months)
International School Of Shu Yang