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John Emmanuel Castillo, Restaurant Waiter

John Emmanuel Castillo

Restaurant Waiter·Riviera Golf Club

Philippines

Bachelor's degree, Secondary Major in English

Work experience

Total years of experience: 24 years, 7 months

Restaurant Waiter

December 2001 - Present

Riviera Golf Club

Silang, Philippines

December 2001 - Present

Greeted customers warmly and provided excellent customer service throughout their dining experience.
Presented menus, explained food and beverage items, and made recommendations based on customer preferences.
Took accurate food and beverage orders and entered them into the point-of-sale (POS) system.
Served food and drinks promptly while ensuring quality and presentation standards were met.
Checked on guests regularly to ensure satisfaction and responded promptly to requests or concerns.
Prepared and set up dining tables before service and maintained cleanliness throughout the shift.
Processed customer payments accurately and balanced cash or card transactions.
Followed food safety, sanitation, and workplace health and safety procedures.
Worked closely with kitchen staff and fellow team members to ensure efficient and timely service. that is my responsibilities and heres my achievements.
Consistently received positive customer feedback for providing friendly and attentive service.
Helped maintain high customer satisfaction by resolving guest concerns professionally and efficiently.
Contributed to smooth restaurant operations by working effectively in a fast-paced environment.
Recognized for reliability, punctuality, and strong teamwork.
Assisted in increasing customer satisfaction through prompt service and accurate order handling.

Company industry:
Food & Beverage Production

Education

Cavite State University

June 2022

June 2022

Bachelor's degree, Secondary Major in English

Philippines