Service Head
Siemens Industrial
مجموع سنوات الخبرة :31 years, 6 أشهر
• Formulate and implement overall service strategy and business plans, to achieve set targets
• Continuously evaluate systems and procedures making valuable improvement in service offerings and service delivery
• Responsible for Profit and Loss (P&L) of service department by overseeing and executing service operations of Building Automation, Fire Safety and Security segments
• Continuously monitor and improve service Key Performance Indicators (KPIs) such as response time, resolution time, average service contract value tools
• Transform conventional service to Digital Service by demonstrating value to customers
• Provide ‘Life Cycle Service Support’ to existing installed base in a dynamically evolving technology
• Improve service culture by initiating a direct dialogue with service team, internal stake holders, direct customers, end users, facility management contractors and local authorities.
• Negotiate complex contracts by involving commercial and legal departments
• Design structured resource development path for team members
• Overall responsibility of service projects executions in accordance with contract conditions, schedules and budgets
• Administer meeting with project managers and discuss project progress with reference on material supply, billing and collections, milestones and variances
• Provide direction for business development, design and systems integration from definition phase through implementation of solution and services
• Participate in the Contracting Monthly Meetings and Annual Quality Management Review Meeting with Top Management to update and review quality policies
• Assist top management in determining organizational restructure to enhance efficient and effective cost control
• Maintain outstanding relationship and communication with internal and external stake holders
• Active participation in developing and executing marketing and promotional events
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