Senior General Manager
Euronet Worldwide Inc.
Total years of experience :20 years, 3 Months
Project Delivery Management
♣ Carrying out detailed planning and scheduling to ensure seamless delivery of the project as per the delivery matrix
♣ Successfully delivering multiple ICT projects/releases by managing multi-vendor teams. Efficiently planning and managing project releases to accommodate maximum business scope to satisfy business. Functionalities delivery includes ATM (Acquiring & Issuing), POS Issuing, eCommerce, Immediate Payment Services (IMPS), MicroATM (Card + PIN), Visa Issuing, ACS Services, Dynamic Key Exchange (DKE), Biometric Cash Withdrawal on ATM & MicroATM.
Stakeholder Management
♣ Managing project deliveries in a timely manner involving seamless onsite/ offshore coordination and transparent communication with all stakeholders at all phases
♣ Partnering with key personnel to gather various project management metrics and reporting these metrics to the Executive / Top Management in Leadership meetings to arrive at findings and share clear and compelling recommendations and solutions
Project Management
♣ Responsible for establishing, improving, and champion the use of formal project management tools and techniques across all projects, in the areas of: project plans, project status reports including executive management reporting, developing and maintaining accurate project deployment schedules, creative and effective risk management, change management, timely issue resolution, managing project expectations and clarifying project roles & responsibilities when needed
♣ Proficiently directing defining and coordinating project issues, establishing objectives, developing requirements, planning schedules, estimating costs, P&L accountability, reviewing proposals and monitoring technical issues
Technical Leadership
♣ Providing thought leadership, influence and hands-on engagement in order to develop, direct and implement the innovation culture for technology solutions, resulted in best in class solutions that meet global customers’ needs
♣ Developing a project-level consulting plan that achieves the business case, establishing the critical business success criteria & closely managing the business within the critical success criteria during project life cycle
♣ Spearheaded the selection and installation of resources and the provision of user training before steady state delivery
Team Management
♣ Devising ways for maximum productivity & team’s performance enhancement by exploring areas of value addition and ensuring overall client satisfaction
Efficiently developing delivery teams and providing inspirational guidance, efficient leadership and mentoring them to achieve excellence
Strategic Planning
♣ Gathered & defined business requirements while managing the risks to improve business processes, thereby contributing to enterprise architecture development from a business needs point of view through business analysis & map processes
♣ Key player in analysis, development and implementation of strategic business plans & policies, ensuring organizational growth, targeting maximum profitability & cost effectiveness
Project Management
♣ Proficiently managed complete life cycle of development/support projects including analysis of the client requirements, translating new ideas into solutions, requirements development, delivery, support, analysis & documentation
♣ Led the entire project management initiatives right from conceptualization, feasibility studies, preparing financial models, strategic planning and carried out operational analysis; devised effective strategies for implementing and delivering the project as per scheduled deadlines
Visionary Headship
♣ Instrumental in managing ICT project with skills like Managerial, Technical, Functional and Qualitative skills coupled with hands on experience in Global Business Delivery, Client Relationship Management, Account Planning, New Business Acquisition & Transition, People Management and Capability Development for the organization
♣ Responsible for activities that integrate the various elements of project management, which are identified, defined, combined, unified and coordinated within the project management process groups
Process Improvements
♣ Ensured total adherence to SLAs/KPIs defined for service levels to the customers with focused implementation of process improvements and best practices within support area
Delivery Management
♣ Prepared and reviewed and finalized delivery documents like HLD, LLD, UAT, Build/Integration and Operations /Procedure. Accountable for preparing of Trend Analysis and Forecasting Analysis report publishing to the customer with key bottlenecks identified and respective recommendations
♣ Conducted post project analysis meetings and provide feedback for project execution & process improvements, perform productivity estimation using various tools.
Transition Management
Transitioned the Projects and Services work from onshore to offshore (as a Transition Manager) by working with the teams in multiple locations
Pursuing MBA through Distance Learning
Passed in First Class.