Parash Deo

• Managed system administration for a user base of over 250 employees, optimizing
resource allocation and resulting in a 28% reduction in downtime.
• Administered network infrastructure comprising of routers, switches and firewalls
leading to a 15% improvement in network performance.
• Maintained and repaired over 200 PCs monthly, improving operational efficiency and
reducing hardware failure rates by 15%.
• Handled new setups and troubleshooting of VoIP and CCTV system, achieving a 15%
increase in user connectivity and reliance.
• Provided timely remote support for software issues across windows and mac
platforms, with a 95% satisfaction rating.

• Performed routine maintenance and troubleshooting on windows based computer,
increasing system reliability by 25%.
• Executed system upgrades and installations, contributing to a seamless transition for
100+ office users.
• Assisted with technical documentation updates, benefiting a 10% reduction in
troubleshooting time.
• Collaborated with senior IT staff on strategic planning and execution of key projects.
• Enhanced antivirus deployment processes, protecting systems against newly
identified threat with a 100% detection rate.

• Manage and maintain the network infrastructure, including LAN, WAN, and internet
connectivity.
• Install, configure and maintain hardware and software, including servers, printers and
other peripherals device.
• Identifying and correcting file and system errors.
• Performing backup procedures to reduce the risk of data.
• Performs defined tasks per documented instructions/processes.
• Prepares equipment for operations by accessing software in computer.
• Makes appropriate changes to the documentation, as needed.
• Assisted Customer Support when troubleshooting technical issues of clients.

• Presented software design issues, questions, and suggestions for arriving at
alternative courses of action.