Resource and capacity Manager
Vodafone
مجموع سنوات الخبرة :16 years, 8 أشهر
Network Operations Lead
Apr 2011 - July 2015
Mindlance India Pvt Ltd
• Deputed as Network Operations Lead and taking care of the IT network Operations of Clients.
• Oversee projects and supervise the day-to-day operations of the team.
• Coaching and Mentoring the New joiners.
• Collaborate between different off shore teams during the time of crisis and escalations.
• Attend Monthly review meetings with other Functional Delivery Units
• Responsible for the effective implementation of the process for the Service Desk and Incident Management” and carry out the respective reporting
• Undertaking research for the root-causes of Incidents and ensure the enduring elimination of interruptions..
• If possible make temporary solutions (Workarounds) available to Incident Management. Developing final solutions for Known Errors..
• Process breakdown for Problem and Incident management.
• Co ordinate cross department communications when required to assist in resolution of Incidents/ Problem
• Follow-up on escalations and issue tracking.
• Ensure that the correct Technical teams are engaged and proper focus is paid to outages and recovery.
• Effectively Manage the Incident Queue by assigning the right Incidents to the team Members.
• Responsible to ensure Severity 1 & 2 SLA's are met. Ensure proper management of Sev1 & Sev2 queries/ monitoring.
• Send High Priority Alert notifications to the Site Leadership and provide regular updates on the progress made about any network related issues.
• Approving the results of root cause analysis (RCA). This includes the documented root cause (or the decision that such could not be found) and the documented workaround.
• Reviewing all "on-hold" problems and known errors.
• Provides support (PMO) to the overall Global Provide organization to allow for efficient resource allocation and capacity management for both BAU and major deal deliveries.
• Build and maintain the production planning model for the delivery of the Projects.
• Addresses and seeks productivity improvements towards revised and optimized processes
• Documents project progress including project dependencies via standardized reporting.
• Support the medium term capacity planning via PM-Tool
• Coordinate with internal Project teams and stakeholders to build a rolling forecast of Project Delivery and calculate the impacts on the delivery pipeline.
• Hands on experience on 2800, 2900, 3800, 4500, 7200, Nexus series.
• Knowledge & experience in networking technologies such as Ethernet, ATM, MPLS, ISDN, IPSec, VLANs, HSRP, TCP/IP, PPP, EIGRP, BGP, QoS, ACLs, VPNs.
• Experience in using network management tools for performance, tuning, troubleshooting and capacity planning E.g. SolarWinds, Concord eHealth, MRTG, Cacti, NetQoS, Spectrum, Aruba, ACS server etc.
• Cisco Voice Telephony support for Monsanto.
• Manage and Support E1/T1/ISDN lines
• Troubleshooting of LAN network and co-ordinate with ATT and other ISP’s to keep the WAN up.
• Configuration change of the Network devices to optimize performance of LAN.
• Working on CUCM Ver 7.0, 8.0 and 9.0, Unity, Unity connection, CME/CUE, H323, MGCP gateways and Gatekeepers
• Other IP Phone issue and IPT network related issues.
• Working on 4500 series, and Moderate experience on Nexus Switches.
• Hands on Experience on WAAS/WAE.
• Serve as a single Point of Contact of all Level 2 escalation.
Aug 2007 - Dec 2010
System Analyst (Network)
Unisys
DATA NETWORK
• Duties included LAN daily operations: Router & switch configurations.
• Maintained router and switch configurations updated and changed configurations depending on corporate requirements and documentation.
• Bringing out new innovative ideas for the team development.
• Managing Clients Network LAN.
• Making sure that updates and maintenance are performed on the current systems.
• LAN/WAN monitoring / Vendor Contact - Continuously monitored all network circuits and specific HQ hosts through NMS
• Created spreadsheets for all outages, giving start and end times, their duration and cause.
• Analyzing corporate network applications and client-server environments.
• Maintain the speed and efficiency of Client Network to avoid impact of Company's production.
• Creating and Managing the VLAN's on switches.
• Troubleshooting Network LAN.
• Change coordinator between client and the Change request Team.
VOICE NETWORK
• Creating user account and password for IP Phones in CCM.
• Creating Voice mail account for users and password in Unity server.
• Configuring Dialing plans and creating Directory number in CCM.
• Troubleshooting IP Telephony issues etc.
Bachelor of Professional studies in Science, University of Bangalore, May 2006 Information Technology Certifications Cisco Certified Network Associate (CCNA) Cisco Certified Network Professional (CCNP) Routing and Switching. Certification on Sonic wall Security Administrator (CSSA) Cisco Certified Network Associate Voice ver 8 (CCNA Voice) ITIL Ver 3 Foundations ITIL ntermediate PRINCE2 Foundation PRINCE2 Practitioner Trainings Adaptive security appliance (ASA 5500 series) Cisco Works LAN Management. Pursuing CCNP Voice.