Senior Supervisor soft services
Acciona facility management
مجموع سنوات الخبرة :15 years, 7 أشهر
• Ensuring, achievement of client KPI cleaning targets in accordance with the Concession Agreement.
• Coordinating, managing and delivering cleaning services within the premises of Hamad International Airport such as Lounges, public areas and offices.
• Inspection and verification of cleaning records and ensure that they are stored for audit purposes.
• Ensuring all cleaning tasks are evaluated in accordance with the Job Safety Analysis and recommend safer work practices to mitigate any risk accordingly.
• Carrying out Accident & Incident Investigations within the department in accordance with procedure.
• Checking cleaning work orders with the Fault Reporting Centre (FRC) and close out all tasks within time.
• Conducting internal audits/monitoring of cleaning service provision (report, actions & follow-up).
• Setting up trials for new chemicals/equipment and collate results.
• Reviewing volume/expenditure of consumable items and suggest cost saving options.
• Preparing and deliver action plans for any concerns raised by the clients.
• Reviewing cleaning frequencies, work flows and special cleaning calendars to ensure optimum cleaning standards within HIA facilities.
• Conducting Risk assessments and ensure that Job Safety Analysis records are maintained for audit purposes.
• Managing of the Asset Register for all departmental equipment’s and Annual Maintenances Contract for large equipment.
• Conducting of briefings to staff for any Operational Notices/requirements for service delivery changes/improvement.
• Coordinating and delivering Deep Cleaning Plan for all locations.
• Conducting assessments and provide feedback to Zone Manager on performance of staffs.
• Plan refresher training for Housekeeping staff and ensure that records are maintained for audit purposes.
• Assessing technical and manual user competency of Machine Operators on all equipment’s.
• Identifying staff who require additional training/coaching and arrange to deliver required sessions.
• Performing regular safety reviews, audits and inspections on cleaning works activity.
• Coordination with various vendors for timely supply and services of the material.
• Handling Guest’s / Resident’s complaints and queries.
• Checking quality of materials for better services.
• Keeping track on machines and equipment’s utilization.
• Giving training to the team to enhance team efforts.
• S.W.O.T analysis for individual’s improvement.
• Checking invoice for equipment’s and manpower.
• Keeping track on the attendance records.
• Coordination with engineering team for fulfilling technical requirements.
• Follow-up for completion of job within time-limit.
• Submit snagging reports and follow-up for its rectification.
• Coordination with the concierge for any resident’s issues.
• Coordination with the project team for designing and décor.
• Meeting and record the Feedbacks & Preferences of Resident’s.
• Handling Pest Control activities.
• Resolve conflicts among the staff.
• Handling inventory functions and minimizes wastages.
• Providing Healthy and Hygienic environment to the resident’s.
• Adherence of Quality and Organization’s Standards.
• Taking precautions to maintain Health and Safety.
• Pre-Opening team member of a 480 room’s property.
• Responsible for rooms and public areas.
• Taking handover of the floors from the projects.
• In charge of making all standard operating procedures and all formats needed for the operation.
• Conducting daily briefings.
• Planning the various cleaning schedules for different areas.
• Responsible for auditing the rooms.
• Responsible for inventory in coordination.
• Responsible for setting up the rooms according to the set standards.
• Responsible for maintaining guest supply store and ensuring weekly inventory.
• Responsible for conducting orientation training of all new employees joining in the department.
• Responsible for the public areas.
• Responsible for pest control data maintenance
• Responsible for the Marble polishing data maintenance.
• Plan daily and monthly manning.
• Planning the various cleaning schedules for different areas.
• Responsible for maintenance and cleanliness standards in public area and on floors, as per Brand Standards.
• Organizing day to day work schedule and overlook daily operation on floors/ public areas.
• Ensuring compliance with service standards according to guidelines established by organization.
• Coordinating with the purchase and various contractors with regards to quality products and supplies.
• Handling public area and all its concerns.
• Co-ordinate and track interdepartmental operations to ensure proper process flow and guest satisfaction.
• Record maintenance of guest profile, pest control, and weekly store requisition
• Responsible for maintaining high standards of cleanliness on the assigned floors and Public area.
• Got trained on the basics of room making.
• Gained knowledge of Health and Safety practices within the work environment relating to self and others.
• In- depth knowledge of safe practice in the use of manual cleaning equipment.
• Got trained in minibar operation.
