Associate Vice President, Delivery
Sonata Software
Total years of experience :25 years, 10 Months
- Managed end to end program delivery for multiple accounts for multi million USD.
B2B Telco, UK:
• Digital transformation - ERP migration from SAP to MS Dynamics 365,
DWH migration from Oracle SSRS to MS Azure Fabrics and Billing migration.
• Delivery of 7 RPA MS Power Platform programs.
• 45 people re-badging to Sonata.
Tier 1 CSP, Germany:
• Delivery of 3 RPA MS Power Platform programs and cloud migration of Oracle DBs to PostgreSQL on AWS.
Tier 1 CSP, Switzerland:
• Support and maintenance for Amdocs Cramer Telecom OSS program.
- Pre-sales ownership - RFP proposal response, customer workshops, Proof Of Concepts.
• Built and responded 10 RFP proposals in 6 months, including ‘Proactive’ proposals.
- Competency development and management of 75 people team.
- Managing P&L - Gross Margin, Revenue Forecasting, Revenue Recognition.
- Customer and stakeholder management. CxO level (CIO, CFO, CDO) interaction and communication.
Client - Tier 1 Canadian CSP:
-Program Head and Delivery Leader for telecom Digital sales Channels software development transformation program for Tier 1 Canadian Communication Service Provider
-Responsible for E2E program delivery and integration with Amdocs BSS for Self-service, Care, IVR, POS
-Responsible for customer engagement, program governance and delivery KPIs
-Participated in ongoing presales efforts, responding to RFPs, building SOW
-Managed delivery in SAFe/Scrum and cloud native environment
-Responsible for continuous hiring and ramp up, team building, training, goal setting, performance evaluation, rewards and recognition, attrition management
-Built 50+ member delivery team in 3 months - in India, Canada, Mexico and Brazil
Client - Tier 1 European CSP:
-Worked as Program Head and end to end Delivery Leader for very large and complex Telecom Digital BSS Transformation program
-Managed program delivery responsibility in multi-shore model with Spotify agile, DevOps, CI/CD/AT and cloud native applications
-Did implementation of Cloud Native Hansen/Sigma (Catalog, OM, CPQ, PI), Salesforce (CIM) SaaS, Nokia FlowOne (SOM), bespoke Channels Telecom Digital BSS products, as Prime SI for a Tier 1 European Communication Service Provider in Germany. Did integration of Compax Billing and Matrix Charging with rest of the BSS stack
-Responsible for customer engagement, program governance and delivery KPIs
-Executed program delivery in Agile methodology - Spotify, by using Tribe, Squad, Guild, Chapter
-Managed Program Partners and Vendors - was collaborating with and managing Hansen, Salesforce, Nokia, Wipro
-Built, executed, managed Professional Services and Training SOW with the Vendors
-Closed RFP Pre-sales activities, proof of concepts, Show and Tell with the customer
-Continuous hiring and ramp up, team building, training, goal setting, performance evaluation, rewards and recognition, attrition management
-Built 200+ member delivery team in 1 year - in India, UK, Germany and EU
• Headed engineering delivery and R&D practice for Pune, India, for Netcracker Telecom Digital BSS products (Product Catalogue, Order Entry and CRM).
• Led Telecom BSS delivery implementations for digital transformation projects of hundreds of million USD, for Tier 1 Telecom Digital/Communication Service Providers in North America, South America, Europe and APAC.
• Established the Engineering team for the projects. Delivered 100s of Sprints before and after production with very high success and quality.
• Led engineering delivery and R&D teams, responsible for solution design, development, implementation and delivery, utilizing Agile Scrum, Extreme Programming, DevOps and CI/CD/AT.
• Supported managed services engagements - CR/PSR/Release development/delivery for different accounts.
• Established NetCracker Customer Care and Sales Management (CRM) Business Practice in Pune, India. Was responsible for setting up, development, growth and maintenance of CCSM Business Practice for Pune.
• Line management for CCSM Business Practice (Product Catalogue, Customer Order Management/Order Capture, Customer Management/CRM etc. areas).
• Managed different teams of around 35 Business Analysts, Solution Designers and Developers for different delivery accounts in USA, Canada, LATAM, EU, APAC.
• Managed internal R&D product development and support for Order Entry, Customer Management, Product Catalog and Sales Force Automation modules of NetCracker TOMS Telecom BSS platform for the delivery accounts globally.
• Setting up and driving software engineering lifecycle of the projects. Accountable for solution engineering and software development and delivery for the projects. Delegation and supervision of the work for the entire team.
• Led Line Level initiatives to build technical competency to meet the needs of the team and Business Practice.
• People and team management for all the members of the team, for the entire HR cycle of resource management - continuous hiring and ramp up, on-boarding, team building, training, goal setting, performance evaluation, rewards and recognition, attrition management etc.
- Responsible for line management for Business Parameter Management (BPM) line of business for Enterprise Product Catalogue (EPC/MEC) and Price Plan modules of Amdocs CES Telecom BSS platform. - Managed 5 different teams of 30 software professionals for 5 different accounts of AT&T USA, T-Mobile USA and Vodafone UK for offshore managed services delivery.
- Responsible for managing the design, development, delivery and maintenance of Product Catalog as per the business offering needs of the clients.
- Managed design, development, testing of integration areas of EPC with OMS and Billing modules. Managed onboarding of new accounts under own portfolio.
- Setting up and driving software engineering lifecycle of the projects.
- Led the team to resolve technical challenges. Led Line Level initiatives to build technical competency.
- Led continuous improvements via Root Cause Analysis, Lesson Learnt and Prevention processes. Promoted and tracked a culture of continuous Innovation.
- Efficiently managed key partner relationships by extensive collaboration, coordination and engagement between all stake holder (Onsite, Customer, Testing, Delivery, Infra and Program Management) teams to ensure software/service delivery is aligned to meet not only the customer requirements, but also adds value to their business.
- Practicing ongoing, effective communication (up, down and laterally) to the project teams regarding the Line goals and status, project matters, companywide changes, special initiative status, etc.
- BPM Service Center Level 2 and 3 establishment - new Service Center and the process establishment and enhancement for the Line.
- People and team management for all the members of the team - continuous hiring and ramp up, on-boarding, team building, training, goal setting, performance evaluation, rewards and recognition, attrition management etc.
- Managed 24x7 production support and support for planned delivery of major and minor releases.
- Managing implementation and maintenance of very large and complex releases of Amdocs telecom BSS (Customer Care and Billing) software products at client site of Amdocs.
- Responsible for managing the development and delivery of the CRs from client site - while the development was being done in the Development Centres in India, Cyprus and Israel.
- Responsible for taking over the newly developed release/customizations from Development centre and implement them onsite, first to UAT/QAT and then to production.
- Responsible for program management, coordination, collaboration and support to all the stake holders - like Development, UAT/QAT/ST testing, Business Analysts, OGS, Application Support, Customer Delivery, Release Management etc. teams, from client site, for the BSS/OSS CR development programs - which includes development, testing, delivery to UAT and then to Production.
- Triage management of UAT/QAT defects of the releases for BSS system.
- Drive the onsite software delivery and release management work, related to development, testing and production versions of the whole BSS/CC&B system.
- On site production Change and Risk Management and implementation of new APCM process for that. Plan and conduct PRRs before releases.
- On site, BPT Lead for whole end to end development, maintenance and delivery work for reference data (BPTCRs, Business Parameters) area of the BSS system.
- Responsible for all onsite client interactions related to the software development program being handled.
- Complete engagement with the stake holders to drive the program challenges to resolution.
- Managing Amdocs OSS (Cramer) products implementation at the client site.
- Building new team at site and extensive Offshore / multi-shore collaboration.- Managing implementation and maintenance of very large and complex releases of Amdocs telecom BSS (Customer Care and Billing) software products at client site of Amdocs. - Responsible for managing the development and delivery of the CRs from client site - while the development was being done in the Development Centres in India, Cyprus and Israel. - Responsible for taking over the newly developed release/customizations from Development centre and implement them onsite, first to UAT/QAT and then to production. - Responsible for program management, coordination, collaboration and support to all the stake holders - like Development, UAT/QAT/ST testing, Business Analysts, OGS, Application Support, Customer Delivery, Release Management etc. teams, from client site, for the BSS/OSS CR development programs - which includes development, testing, delivery to UAT and then to Production. - Triage management of UAT/QAT defects of the releases for BSS system. - Drive the onsite software delivery and release management work, related to development, testing and production versions of the whole BSS/CC&B system. - On site production Change and Risk Management and implementation of new APCM process for that. Plan and conduct PRRs before releases. - On site, BPT Lead for whole end to end development, maintenance and delivery work for reference data (BPTCRs, Business Parameters) area of the BSS system. - Responsible for all onsite client interactions related to the software development program being handled. - Complete engagement with the stake holders to drive the program challenges to resolution. - Managing Amdocs OSS (Cramer) products implementation at the client site. - Building new team at site and extensive Offshore / multi-shore collaboration.
- On site customer facing end to end software development and maintenance work for different modules of Amdocs BSS/CC&B systems for German clients.
- Responsible for requirement collection/analysis, solution proposal to client, effort estimation of the development work, preparation of Impact Assessment, Detailed Designs, development/coding, testing (UT/SST/ST), implementation and OGS maintenance.
- Execution of whole SDLC for the new functionalities and UAT/Production support/maintenance of the existing versions.
- Conducting scoping and work sessions with client and other development and testing teams.
- Collaborating offshoring activities from client site, with development teams in India.
- Managing development team for whole end to end CR development and maintenance.
- Onsite Version/Release management activities.
- Design, development, testing and implementation of new change requests (CR) for Amdocs BSS systems and UAT/Production support/maintenance for tier 1 clients in USA, Canada, Germany, Russia.
- Responsible for requirement analysis, solution proposal to client, effort estimation of the development work, preparation of Position Paper, Impact Assessment, Detailed Designs, development/coding, testing (UT/SST) and OGS maintenance (bug fixing).
- Project management, preparation of project plan, planning/preparation of versions, coordination with client for bug fixing, delivery schedule etc.
- Managing BSS development teams as a Lead.
- Provided onsite OGS production support at US, Germany and Russia.
- Integration between Amdocs Clarify CRM and CSM BSS module.
- R&D Product Development - design and development of the new module Work Order Management for UNICORN Telecom CC&B(BSS) System for the wire line customers.
- Requirement analysis, design, development, testing, implementation and production support of the new Change Requests for UNICORN Telecom BSS system, for leading Communication Service Providers.
Software Engineering
courses: Oracle and PowerBuilder
Science