PARTHO NAG

• Client: Across countries like India, Oman, Saudi Arabia, Africa and UAE Government Sectors, Banking Services and Private.
• Role: Pre-Sales, Post-Sales Implementation, Systems Architect and Consultant.
• Project Description: Responsible for Business continuity, Pre-Sales, Subject Matter Expert, Implementation and Escalation Engineer.
• Technology/Tools: NexThink, Huawei VDI Solutions, Mobility Solutions Like Airwatch, BlackBerry and MobileIron, Robotic Solutions Like Syngrafii LongPen/SPapers(Digital Signature Solutions).

Responsibilities:
• Customer Relationship management for business continuity, Escalations & Expert advices.
• Demonstrate the technical value of the products and being always updated with product information. Conduct Proof of Concept (POC)/Pilot activities.
• Build internal labs for training, remote and live demonstration of our products.
• Respond to Requests for Proposals (RFP) and Requests for Quotation (RFQ) along with Statement Of Work (SOW) and Bill Of Materials (BOM).
• Implementation of Product like NexThink, VMWare Airwatch, Huawei VDI Solutions and Huawei Routing and Switches, BlackBerry UEM, MobileIron and Syngrafii LongPen SPapers a Robotic Solutions.
• Analyze technical specifications and prepare solution with ability to cross sell within the product portfolio.

Role and Responsibilities.
• Client: Across UAE, Oman, Saudi Arabia, Qatar and India, the Government Sectors, Banking Services and Private Sectors.
• Role: Implementation Engineer, Systems Architect Consultant and Designer.
• Project Description: Responsible for Business continuity, Pre Sales, Subject Matter Expert,
Implementation and Escalation Engineer.
• Technology/Tools: OpenText RightFax, Nutanix, Mobility Solutions Airwatch, SureMDM and XenMobile, Citrix XenApp and NetScaler, Riverbed WAN optimization, Microsoft Azure, Office 365, Microsoft Windows and GoogleApps.

Responsibilities
• Customer Relationship management for business continuity, Escalations and Expert Advices.
• Work closely with account managers and partners to review customer requirements and provide solutions.
• Demonstrate the technical value of the products and being always updated with product information. Conduct Proof of Concept (POC)/Pilot activities.
• Build internal labs for training, remote and live demonstration of our products.
• Respond to Requests for Proposals (RFP) and Requests for Quotation (RFQ) along with Statement Of Work (SOW) and Bill Of Materials (BOM).
• Implementation of Product Portfolio like VMWare Airwatch, OpenText RightFax, Citrix XenMobile, XenApp and NetScalar, 42Geares SureMDM, Lakeside Systrack, Nakivo and Nutanix etc.
• Analyze technical specifications and prepare solution with ability to cross sell within the product portfolio.
• Lab work Knowledge on VM Backups using Nakivo and Rubrik.
• Working Experience with MS Exchange, SAP, Banking Core Applications, Enterprise integrations.
• Integrating app with Analog/BRI/PRI lines also on PABX like, CISCO, AVAYA, SIMENS, Mitel, etc. which includes SIP / T.38 and H.323 Protocols.
• Projects involvement of VMWare Workspace One, Aitwatch, SureMDM and Citrix MDM.
• Solution Consultant for MS Azure, Office 365 and Google Apps.
• Integrating of MFPs like Konika, Sharp, Xerox, Kyosera, Canon, Toshiba with applications like RightFax, Ysoft, AD etc.
• Expertise in OpenText Gateways series like 304/8, 900 and 2100.
• Integrating and Troubleshooting Applications with Lotus Notes and MS Exchange.

• Project Title : Associate Consultant.
• Client : World Bank.
• Team size : 30
• Duration : March 2010 - March 2011.
• Role : Associate Consultant.
• Technology/Tools : Lotus Notes, RSA SecurID, Sametime, Cisco Fiber link E360
VPN, Internet explorer, Windows Vista, McAfee Antivirus and Basic Networking & Wireless connections.
• Project Description : To support World Bank Group Users for Hardware& Networking issues and supported applications.


Responsibilities
• Lotus Notes (E-mail Client of IBM) Configuration and Troubleshooting.
• Windows Support and troubleshooting.
• Internet and Intranet Issue.
• VPN RSA connection configuration and Troubleshooting
• Basic Networking &Wireless configuration and troubleshooting.
• Expertise in BSC Remedy ticketing tool.
• BlackBerry Device Troubleshooting.
• SAP Basics IE related Troubleshooting.
• MS Office 2007 Application issue.
• Bit locker Encryption and recover Pin.

• Project Title : Technical Support Representative
• Client : IBM
• Team size : 120
• Duration : 7th Aug 2007 - 20th Jan 2010.
• Role : Technical/Remote Support Representative, SME.
• Technology/Tools : Lotus Notes, Sametime, Symantec, Windows XP and all most all IBM Applications
• Project Description : To support IBM Users for Hardware& Networking and IBM Applications issue.

Responsibilities: Major responsibilities As a Team Supervisor:
• Maintain, Organize, monitor, and drive quality for team’s work and assist in department training and reporting.
• Handling Escalation calls and follows up with Pending Tickets.
• Raising Severity Tickets by coordinating with Control Desk and Problem Manager.
• Analysis of the data, Manage team cases to ensure all timelines are being met.
• Troubleshooting Critical Issues (Which are Not Resolved by L1/L1.5 Remote Support Engineers) and follow up with the Desk Side/Server/Networking/Global Voice Team for an ultimate solution.
Key responsible Areas:
• Lotus Notes (E-mail Client of IBM) Installing, Configuration and Troubleshooting.
• Windows Support and troubleshooting.
• Internet Issue and Proxy Settings.
• VPN connection configuration and Troubleshooting (IBM VPN's IBM Mobility Client and AT&T).
• Basic Networking configuration and troubleshooting.
• Configuration of IBM Wireless and Troubleshooting.