Parveen enayathulla

• Greet and assist customers in a professional and friendly manner, actively listening to their inquiries and directing them
to the right solutions.
• Process invoices, orders, and outstanding bills accurately using company systems, ensuring efficient and timely
fulfillment.
• Maintain organized and up-to-date customer records, including contact information, purchase history, and preferences.
• Coordinate with team members and suppliers to ensure smooth daily operations and seamless service delivery.
• Provide administrative and sales coordination support, managing scheduling, calls, correspondence, and office supplies.
• Proactively follow up with clients on outstanding matters, fostering long-term relationships and repeat engagement.
• Uphold company policies, procedures, and professional standards in all customer and internal interactions.

• Responsible for making outbound calls and chat regular follow up on leads assigned.
• Build a strong relationship / trust with customers by understanding the customer
requirements and suggesting the right
• Selling Membership over the phone and chat
• Achieve the targeted sales numbers & value, set quality parameters.
• Explaining the product features in detail and how to use the packages.
• Understand the Customer requirements, encourage them to upgrade / renew the matrimony
packages.
• Address all the issues / grievances of customers and provide the right customer experience
• Capture the insights from customer interactions and share it with the internal team strictly
adhere to the process requirements.

• Updating internal databases with employee information
• Including contact details and employment forms
• Gather payroll data like leave working hours
• Screen resumes and application forms