TELEPHONE OPERATOR / RECEPTIONIST
AL MAHA ARJAAN BY ROTANA
Total des années d'expérience :5 years, 4 Mois
August 2012 - Present
TELEPHONE OPERATOR / RECEPTIONIST, AL MAHA ARJAAN BY ROTANA - UAE, ABU DHABI
Work as Telephone Operator whose main duty is to answer incoming/outgoing telephone calls by Rotana Standard. Handling & receiving guest request/complain. In-Charge of the CID System by monitoring discrepancy and processing ID's co-matching to Opera System. Handle Administrative work such as preparing training plan for the staff. Sending / answering Emails internal/external. Assist guest in the Business Center for scanning, printing, photocopying files according to guest request. Knowledgeably in using Microsoft such as Word, Excel, Power point, Outlook.
June 2011 - February2012
PASSENGER SALES EXECUTIVE, GULF UNITED CORP. -
ETIHAD AIRWAYS, MANDALUYONG - PHILIPPINES
Work as a sales agent whose primary duty is to sell Etihad Airways product; seats and destinations on Etihad Airways. Has knowledge on routes, time table, fares and other selling strategy. Visit travel agency at their respective areas. Book, Sell and assist group booking, completing reports weekly.
June 2010 - June 2011
RESERVATION & TICKETING AGENT, GULF UNITED CORP. - ETIHAD AIRWAYS, MANDADALUYONG - PHILIPPINES
Work as Front liner. Handle Reservation & Ticketing needs of clients. Ensure all necessary requirements to avoid any inconvenience with the passenger. Has knowledge in using Amadeus System and other computer programs.
November 2010 AMADEUS BASIC COURSE
Ayala Ave, Makati - Philippines
February 2010 QUALITY GUEST SERVICE
El CielitoHotels, Laguna - Philippines
January 2007 THE ART OF FRUIT CARVING
St. Scholastica's College, Manila - Philippines
June 2009 - June 2010
FRONT DESK CLERK& RECEPTIONIST, ELCIELITO HOTEL, MAKATI CITY - PHILIPPINES
Work in Front operation. Knowledgeable in using IFCA as primary system in booking guests a reservation, Assists check-in /out of the guest, Answer and screen incoming calls, Handle and redirect guest/internal queries, Organize incoming and outgoing mails, Coordinate meetings and appointments of the guest to the business center, Utilize MS Office fully in daily tasks and responsibilities, Set up and maintain data management systems, Research and retrieve information, Maintain front desk/ reception area. Technically skills include Microsoft Word, Excel, Power point, Outlook, Operate multi-line phone system (AT&T Console - 15 lines and 55 extensions), Order processing, Database management presentation, Log reports every end of shift.
June - October 2007 CONCIERGE DESK OFFICER, SHANGRI-LA HOTEL MAKATI CITY - PHILIPPINES
Worked as desk officer, answer guest queries thru calls and in person, manage to assists guest direct within outside area of hotel, Assist check-in of guest luggage to the rooms, monitor check out rooms using system Fidelio.
RECEPTIONIST, CIRCLES EVENT CAFÉ, SHANGRI-LA HOTEL MAKATI CITY - PHILIPPINES
Duties include greeting incoming guests in a friendly, presentable and professional way, shows the guests to their table once it is ready, seats them and hands out menus before transferring service to the waiter. Familiarized with all food menus, arrange reservation for VIP guest in an organized manner.
SEMINAR TRAINING ATTENDED
August 2006 STRENGTHENING COMPETENCIES IN BAR & BEVERAGE MANAGEMENT
Mandarin Oriental Hotel, Tavern on the Square,
Italianni's Pasta Pizza & Vino Makati City - Philippines
October 2006 HANDS ON RESEVATION TRAINING
Atrium Hotel, Gil Puyat, Taft Avenue, Manila - Philippines
PERSONAL BACKGROUND
Born 22ndJuly year 1987 at Las Piñas City, Philippines.5'4 inch in height. Single. Native language is Tagalog but well educated in reading, speaking and writing English. Can handle works under pressure with minimal supervision. Works in a professional manner, committed, responsible, adheres& respect differences, reliable and keen to details. Other skills include bartending, cooking pasta, ala cart, and housekeeping facilitating, and coordinating. Interest Include travelling and socialize to different people. Quality oriented, Flexible, adaptable and goal oriented.
CUSTOMER SERVICE BACKGROUND
Customer Service Oriented person; Handled customers telephonically and in person, Resolved customer queries, Managed and redirected customer complaints, Recorded customer interactions, Prepared letters and emails to customers, Followed up with customers.