Patricia Joy Dungo

Receptionist / Administrative Assistant
Media World
Dubai, U.A.E
November 2013 - Present
Job Description: * Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
* Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
* Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
* Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
* Completes operational requirements by scheduling and assigning administrative projects; expediting work results.

• Follow lesson plans provided - specifically created to work on improvement in specialized areas.
• Identify student’s weaknesses and work together to improve them every 2-4 weeks or as specified by client.
• Assess the progress of students and evaluate them based on a rubric outlining their strengths and their weaknesses and providing strategies on how they can improve.
• Arrive in the virtual classroom a minimum of 10 minutes before the class starts.
• Sign into SKYPE before lessons - for teacher to management support /communication.
• Report any problems or issues to the Programs Manager as soon as possible or other appropriate person if the Programs Manager is unavailable.
• Communicate effectively, both orally and in writing - always focusing on the correct pronunciation of words and spelling of words.

Receptionist
White Rock Resort Hotel
Matain, Subic, Zambales
March 2008 - September 2010
Job Description: * Received guests on arrival with a friendly manner.
* Entered complete details into the computer.
* Efficiently deal with check-out of guests.
* Deal with advanced reservations, took bookings and fulfilled particular requirements.
* Operated the switchboard, messages and enquiries in an disciplined manner.
* Posted all transactions to make sure that all bills are kept up-to-date.
* Prepared the cash for bank delivery and ensured that all floats are accurate at the end of shift.

• Answer and respond to telephone inquiries.
• Accurately record messages for staff and distribute accordingly.
• Takes booking inquiry information via phone and prepares proper paperwork.
• Enter data to produce contracts, correspondence, forms, memos and other documents.
• Distribute documents to appropriate person/location.
• Greet clients in the reception area and inform appropriate person of their arrival.
• Organize, file and retrieve documents in appropriate binders in order to maintain essential records.
• Distribute out-going and inter-office mail and documentation throughout the hotel and mail room.
• Prepare convention kits to be mailed out to clients.
• Handle VIP clients reservations as necessary.
• Ensure all client arrangement are handled properly and coordinated with other departments.
• Maintain current, complete hotel customer files as dictated by sales reports provided by Sales Manager and Director of Sales.
• Prepare Quarterly actions plans and updates and monthly booking report forms.
• Coordinate mailings to producers relaying special rates and/or changes in contract terms as directed.
• Act as liaison between Sales Managers and clients.