Floor Manager
Sky Management
Total years of experience :11 years, 10 Months
SKYBAR (Summer Season)
O1NE Beirut (Winter Season)
La CREPERIE Restaurant - Kaslik
•Demonstrated outstanding guest first impression by providing a warm and inviting environment.
•Provided hospitality service according to company standards by exceeding guest expectations.
•Resolved any guest issues in order to ensure complete guest satisfaction.
•Linking pin between restaurant manager and head departments (Kitchen, Hosting/Reservation, Bar)
•Play a role of certified trainer for new hire and current employees through holding workshops and classroom presentations
•Be involved physically and technically to support employees through “rush “time that occur during the operation.
•Implementing Food Hygiene/Sanitation standards.
•Ensure a safe working environment for all employees
•Control all the side works of all front of the house staff making sure it is in place.
•Supporting management in controlling food, beverage, and labor cost.
•Increased daily sales through applying first: up-selling and suggestive selling techniques.
•Be an Ideal for all entry level in following systems in places of the company focusing on sequence of service, food and beverage knowledge, and operational standards.
•Report to the management in all related maintenance issues.
•Maintaining a high level of professionalism appearance, demeanor, ethics, and image of self and subordinates.
•Cash Deposit in Bank accounts.
Delegation to the Team Leaders and follow up on implementing a consistent system for the belo
•Maintain positive employee relations in a supportive environment.
•Keeping the floor lay out and the table’s set up in perfect shape.
•Ensuring food and beverage to be served in timely manner.
•Closing out cash and sales report procedures
•Running host stand to make sure first impression is memorable. Supervise tables and effectively control the flow of guests in the restaurant to ensure maximum turnover.
•Implementing special promotions and events.
•Ensure the “Lost and Found” procedures are strictly followed.
•Ensure that the restaurant is properly set up and ready prior to the opening.
•Compile and report guest/employee incident reports.
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Sky Management (Beirut-Lebanon
Established a new department of General Laboratory Equipment
Seasonally work to improve hospitality level, which affect the customer service degree hence my Experience and Personality development •During November of the last three years we have been hosted in Abu Dhabi to establish an operation for the Flash forum event at Yas Island near the Formula One Grand Prix.
Responsible for selling Laboratory Equipment
•Improvement of customer products Quality Control
•Marketing of new instruments.
•Main Sector was Non Government Institutions
•Follow sales leads and close deals
Also worked with Lina’s to open a new sub
company (Snackbox),
Its target was to be a fast growing F&B source
for summer pools and beach resorts,
first test was Racquet Club
Faculty of Sciences
Faculty of Tourism 2006-2008 and Hospitality Management •2 years