Patrick Hokonya, National Sales Manager

Patrick Hokonya

National Sales Manager

Lawsure

Location
Zimbabwe
Education
Master's degree, Marketing Strategy
Experience
30 years, 2 Months

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Work Experience

Total years of experience :30 years, 2 Months

National Sales Manager at Lawsure
  • Zimbabwe
  • My current job since October 2015

Accomplished marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans
Identifying marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
Improving product marketability and profitability by researching, identifying, and capitalizing on market opportunities;
Sustaining rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities
Providing information by collecting, analyzing, and summarizing data and trends

Branch Supervisor at Econet Wireless
  • United Arab Emirates
  • My current job since January 2013

Ensure set customer service delivery levels are maintained.
* Achieve set sales targets
* Manage branch staff.
* Handle customers and ensure satisfactory query resolution process.
* Conduct service visits for customers
* Update staff of any developments affecting service delivery processes
* Coordinate housekeeping issues and ensure proper handling of service center assets, including an
up to date asset register
* Monitor branch reconciliations including stock/sales/bank/petty cash
* Assists in the preparation of departmental budgets
* Facilitate utility bill payments
* Branch Security administration
* Identify staff training needs and liaise with the Learning Academy & HOD for implementation.
* Handle staff welfare and SHE issues at the branch
* Conducting Staff performance appraisals
* Motivate staff and create an environment conducive to high productivity and performance levels
* Assist Human Resources with recruitment and disciplinary procedures.
* Stock control and management for retail outlets

Retail Manager at Econet Telecom
  • Lesotho
  • July 2012 to December 2012

Achieve set sales targets
* Manage retail staff.
* Handle customers and ensure satisfactory query resolution process.
* Conduct service visits for customers
* Update staff of any developments affecting service delivery processes, identify staff training needs
and liaise with the Learning Academy & HOD for implementation
* Monitor department reconciliations including stock/sales/bank/petty cash
* Assists in the preparation of departmental budgets
* Identify staff training needs and liaise with the Learning Academy & HOD for implementation.
* Motivate staff and create an environment conducive to high productivity and performance levels
and conducting staff performance appraisals
* Assist Human Resources with recruitment and disciplinary procedures.
* Stock control and management for retail outlets

Branch Supervisor at Econet Wireless
  • Zimbabwe
  • June 2009 to June 2012
Account Manager at Econet Wireless
  • Zimbabwe
  • August 2000 to May 2009
Customer Care Supervisor at Econet Wireless
  • Zimbabwe
  • February 2000 to July 2000
Customer Care Consultant at Econet Wireless
  • Zimbabwe
  • December 1999 to January 2000
Cashier at Econet Wireless
  • Zimbabwe
  • March 1999 to November 1999
Internal Sales Consultant at Econet Wireless
  • Zimbabwe
  • January 1999 to February 1999
Agent Manager at Gold Print
  • Zimbabwe
  • December 1995 to December 1998
Sales Assistant at Meikles
  • Zimbabwe
  • March 1994 to December 1995

Education

Master's degree, Marketing Strategy
  • at Midlands State University
  • December 2017
Bachelor's degree, Marketing
  • at Midlands State University
  • November 2013

Specialties & Skills

Customer Service
Retail Management
New Business Development
Key Account Management
Relationship Marketing
key account management
sales coordination
BUDGETING
CUSTOMER SERVICE
DELIVERY
HUMAN RESOURCES
PERFORMANCE ANALYSIS
PROCESS ENGINEERING
RECRUITING
STAFF TRAINING

Languages

English
Expert

Hobbies

  • Association Football
    Secretary General: Zimbabwe Saints Football Club Central Soccer League: Chairman Zimbabwe Footbal Association: Chairman, Players Status Committee Zimbabwe Football Association: Vice Chairman, Marketing Committee