Security Operations Manager
Bridgeview Entertainment & Gaming
Total years of experience :33 years, 1 Months
Responsible for the protection and safety of property assets, employees, guests and property, accident and fire prevention and response
Develop, implement and review all policies, systems, and procedures to monitor and control risk
Handle guest problems and complaints, settle disputes, and resolve grievances and conflicts
Complete proper documentation and report all employee accident and general liability incidents
Deploy security staff to effectively monitor and protect property assets
Communicate with police, hotels and casinos to monitor criminal activity as it may impact property
Develop and implement formal educational or training programs for security officers, shift leaders and supervisors
Quality measurement and -improvement
Reward success across areas of responsibility with incentive campaigns to improve performance
Implement company-wide use of an online guard tour and patrol monitoring system (GuardTek)
Develop and implement administration system for working hours
Conduct periodic patrols of entire property and parking areas of all client properties
Scheduling of 100+ employees
Various companies, Rotterdam, The Hague, Utrecht and Breda, the Netherlands
Responsible for the protection and safety of property assets, employees, guests and
property, prevent and handle guest problems, disputes, grievances and conflicts
property, accident and fire prevention and response
Managing all security operations on a daily basis, operational planning and
managing of 80+ employees, contact with clients
Train and educate airport security department and fire department
Implement training- and education program for security- and fire department
Conduct, asses and report on task-oriented testing of employees
Rescue people
Medical First Response
Control and end fires
Technical and medical support in accidents
Responsible for the protection and safety of property assets, employees, guests and property
Select clients and welcome them
Prevent and handle guest problems, settle disputes, resolve grievances and conflicts
Contact and communicate with police when needed
Apply first aid when needed
Building large steel constructions
Off-shore ship repair
Onsite crankshaft machining
Upper secondary vocational education (
Lower vocational technical school - Motor Vehicle Engineering