sales and business development operating Manager
fidelity insurance and re
Total years of experience :24 years, 3 Months
my responsibilities :
1. Overseeing the daily operations
2. Recruiting, training, and managing a team
3. Setting sales goals and targets for the team
4. Implementing strategies to increase sales and grow the customer base
5. Developing relationships with clients and ensuring their insurance needs are met
6. Monitoring industry trends and regulations to ensure compliance
7. Analyzing performance metrics and reporting on results to senior management
8. Resolving any customer complaints or issues in a timely manner
9. Collaborating with other departments to improve overall business operations
10. Continuously seeking opportunities for professional development and staying up-to-date on industry trends and best practices.
my responsibilities will include leading and managing a team of sales representatives, setting sales goals and targets, developing sales strategies, training and mentoring sales staff, monitoring sales performance, analyzing sales data, and identifying opportunities for growth. You will also be responsible for maintaining relationships with key clients, negotiating deals, and collaborating with other departments to ensure smooth operations.
*Develop and execute marketing strategy for franchise sales
*Develop and oversee online franchise advertising presence
Oversee design & content of company franchise website
*Coordinate all open house, trade show, & franchising functions
*Develop and execute franchise internet marketing strategies
*Produce new leads through other methods
*Produce & distribute key indicator reporting for management
*Follow up on all leads
*Prepare and execute all franchise documentation
*Verify and evaluate new franchisee applications to ensure necessary applications
*Coordinate all franchise partner visits
*Attend periodic meetings & store openings
*Perform other duties as assigned
*cost Controlling & inventory management
15 Outlets in Egypt
1 kuwait
1 Dubai
1 KSA
• Responsible for all hotel operations & Managing the Food & Beverage outlets : The Frensh Restaurant, The café garden & 3 Venues for Events.
• Develop sales goals and strategies and ensure alignment with the brand business strategy.
• Execute the sales strategy and ensure individual booking goals are met for both self and staff.
• Coach leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance.
• Ensure the development of a strategic account plan for the demand generators in the market.
• Ensure focus is on proactive selling as well as reactive selling.
• Determine and develop marketing communication activities, in conjunction with Regional Marketing Communications.
• Develop strong partnerships with local organizations to further increase brand/product awareness.
• Research competitor's sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.
• Attend sales strategy meetings to provide input on weekly and overall sales strategy.
• Suggest innovative marketing ideas and proactively develop deployment strategies to continue to grow market share.
• Evaluate and support Area Sales and Sales Office participation and account deployment.
• Serve as the sales contact for the General Manager, property leadership team, Sales Office and Area Sales leaders.
• Serve as hotel authority on sales processes and sales contracts.
• Develop strong community and public relations by ensuring property participation in local, regional and national tradeshows and client events.
• Participate in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.
Manage 15 outlets on day to day operations.(Lebanon, KSA, UAE, Quatar)
Manage Catering Company for Corporate Events, Wedding & Special Occasions.
Planning, organizing & implementing the short term & long term strategies.
i was responsible for all events as organizer from AtoZ, catering for weddings, Corporate & Private parties.
*Food & Beverage knowledge (production & Service)
*Daily operation - Day to Day Follow up on standard & Production
*Lead in the development of strategies, policies and processes that will help to achieve the organization's mission and core objective.
*Data collection
*Cost controlling & pricing Strategy
*Finance Study & Feasibility
-Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis
-Establish parameters, quotes and negotiate prices, confirming by written contracts
-Participate in tradeshows, conventions and promotional events within the hotel and trade related organizations
-Maintain accounts, contact, activity and business details within the appropriate software applications
-Work closely with Catering and Front Office to ensure all details of the contract were delivered and guests depart satisfied
-Prepare weekly, monthly, quarterly and annual reports, as required
Balance operational, administrative and Colleague needs
Recruitment and training all staff to be involve on the operation Directs the operation of assigned hotel in accordance with company policies and Procedures. Endeavors to provide the best quality sleeping accommodations, Food, beverage, entertainment, service and atmosphere for our customer’s enjoyment While meeting designated profit objectives.
- Develops and Initiates all actions necessary and appropriate to achieve established sales department revenue goals and overall business revenue goals for the hotel,
- Maintains highest level of professionalism in activities and appearance at all times,
- Serves as a Leader in the Hotel’s “Guest Service” culture through personal actions, identifying areas for improvement, and participation in all aspects of providing our hotel’s guests with Superior Guest Service,
- Actively and consistently prospects and develops new sources of business for hotel through telephone marketing and outside personal sales calls, successfully converting potential business opportunities to confirmed bookings,
- Ability to plan personal work schedule, prioritizing work tasks and responsibilities,
- Responds to contacts for hotel information in a business-like and timely manner
- Utilizes Sales Office systems consistently to maintain accurate, up to date information for all business contacts,
- Trace Group Leaders and VIP guests for arrival, room assignments, and amenities,
- Maintains trace dates for contact follow-up and all actions necessary for group bookings
- Distributes information to all Departments regarding needs and requirements of groups, meetings and events taking place in our hotel,
- Completes weekly Sales Department Productivity Report,
- Monitors business trends and directs adjustments to Revenue Maximization Strategies,
Pre-opening the new Markazia Monroe .Feasibility study, Budgeting, Concept research. Participated in exhbitition At Milan, London, Jordan, Dubai
Responsible for maximizing profitability and occupancy by coordinating the sales activities of the Sales Team. Ensuring consistency in productivity, servicing of existing clients needs and the attraction of new accounts. To be efficient and diplomatic in dealing with situations involving any aspect of Sales and Marketing where the reputation or image of the hotel is represented.
Working also as mission for one year in ARMENIA
Europe Hotel - Yerevan - Armenia Project Manager
www.europehotel.am
Pre opening - 56 rooms and 3 outlets
Recruitment and training of all staff (75 pax)
Participated in World travel Market-London
Purchasing and installment of all assets and equipment from Lebanon, Italy and France .Planned and implemented all in-house promotions.
Assumed duty management on a daily basis .
Feasibility study and Concept research. Budgets and forecasts for the operating year of 2003, 2004.
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