Business Unit IT Manager
British American Tobacco
Total years of experience :16 years, 10 Months
Business Activities:
•Delivering global IT strategy and projects across Middle East area;
•Responsible for account planning & budget spent for L&Y/GCC zones;
•Responsible for one Tier3 Data Centers;
• Coordinating IT service continuity planning & testing across ME markets;
• Managing a virtual private cloud of 45+ servers hosting multiple business-critical systems;
•Managing "Vital" IT services within agreed levels;
•Maintaining compliance against global BAT IT standards;
•Managing IT infrastructure for 5 commercial offices and 1 factory;
•Managing IT procurement while adhering to Global approved product list;
•Chairing Change Advisory Board for ME area;
•Leading on IT Risk Treatment plan activities in Middle East
•Delivering IT services KPIs (Spent forecast, IT security compliance, TTR, TTI);
•Maintaining Licensing compliance (Active vs Entitled)
•Custodian for local IT policies (Access control, User Policy, Hardware allocation)
People Engagement:
•Leading L&Y IT team as part of Middle East IT function;
•Maintaining relationship between L&Y business stakeholders and IT function;
•Representing IT function within BAT business initiatives (Office move, Factory set-up);
•Acting as an escalation point for L&Y user base with the Global Service Desk;
•Managing global and local suppliers;
•Actively educating users to follow BAT Information security best practices;
Achievements:
•Year on Year running cost optimization achieving 30% reduction in running cost 2012 to 2016;
•Servers availability at 99.98% while Security compliance at 100%;
•Maintaining IT security dashboard at 98% for Users while Feedback at 4.6 / 5;
•Continuous IT infrastructure transformation journey resulting the collapse of 2 Tier3 Data Centers;
•Optimizing server usage rational by migrating to virtual environment and hosting services in Tier1;
•Adopting contemporary technologies and migrating to cloud based computing systems;
• Assigned as a resident Network administrator for British American Tobacco L&Y Account;
• Supported IT services for over 100 resident/remote users across L&Y;
• Maintained customization and configuration of BATs Windows environment;
• Maintained IT asset register;
• Handled Incidents and requests as part of Lebanon local resolver group;
• Implemented IT projects for Lebanon offices;
• Maintained security compliance for L&Y zone;
• Assisted with day to day Computer retail sales activities:
• Managed a showroom of a capacity equivalent to 2, 000 computer spare part;
• Handled delivery orders in show room;