Customer Service Agent
Unilabs Middle East
Total years of experience :1 years, 11 Months
Managed scheduling and coordination of homecare appointments for 300+ patients each seek, resulting in a 98% on-time arrival rate.
Responded to over 100 inquiries daily from clinics regarding test results and test inquiries, providing accurate information and resolving issues promptly, resulting in s 95% customer issue resolution rate.
Collaborated with laboratory teams to develop a new verification process for test results requested by clinics, reducing errors by 20% and improving overall accuracy.
Utilized Microsoft Excel to streamline data entry and analysis, resulting in a 20% reduction in processing time.
Verified accuracy of patient information and updated records, reducing errors by 80% and improving efficiency by 50%.
Organized and managed over 1000 patient files using an electronic health record system, resulting in a stremlined process that saved an average of 2 hours per week.