باتسي جروج

•Ensure high-quality data management through accurate reporting, documentation, and filing systems.
•Contribute to program activities and stakeholder engagement, supporting business development opportunities.
•Monitor procurement orders, coordinate logistics, and manage staff scheduling for timely project execution.
•Assist in developing and refining monitoring tools, and train staff in data quality assessments.
•Organize and file project documents and participate in lessons-learned sessions for program improvements.
•Coordinate project distributions, and field visits, and handle unforeseen tasks.
•Support gender analyses, evaluations, and reporting, and participate in data analysis for strategic decision-making.
•Support in the development and implementation of the crisis management plan.
•Manage resources and ensure alignment with organizational goals.

Manage overall operations and responsible for the effective and successful management of staff, productivity, and quality control
Enhance the operational procedures, systems, and principles in the areas of information flow and management reporting
Plan, assign, and oversee the work and deliverables
Manage stock control and inventory checks
Communicate ideas for improving company processes with a positive and constructive attitude
Communicate with suppliers, retailers, donors…
Ensure donors’ needs are met in a timely and cost-effective manner
Submit periodic activity, status, and summary reports to the Executive Manager and Board
Work closely with Executive Manager to set and implement the strategy, policies
Attend client meetings and support the Executive Manager on project design and implementation
Assist Project Managers with project proposals, planning, and implementation

Oversee the creation of fundraising ideas and fundraising efforts
Attend client meetings and assist with the determination of project requirements
Assist the manager in the drafting and issuance of project proposals and preliminary schedules
Chair site meetings and distribute minutes to all project team members
Track the progress and quality of work being performed
Effectively and accurately communicate relevant project information to the client and project team
Ensure clients’ needs are met in a timely and cost effective manner
Communicate ideas for improving company processes with a positive and constructive attitude, and for developing this attitude in others
Keep the Project Manager (PM) and others informed about project status and issues that may impact client relations
Ensure the policies and procedures of the organization are adhered to
Submit periodic activity, status, and summary reports to the director
Generating appropriate volunteering opportunities and role descriptions based on the needs of the organization
Ensure that individual volunteers feel comfortable with their placements and fully understand their responsibilities
Ensure volunteers receives proper training
Maintaining databases and undertaking any other administrative duties

• New & Existing Clients:
o Coordinated sales details, pre-sale material and after-sale deliveries. Handles contacts.
o Responsible for timely, accurate quotations and various pro-forma invoices to customers, processing inquires through personal visits, email, phone and fax.
o Insuring productive communication between new and existing customers
• Recruiting and Training
• Creating & setting systems for better achievements
• Holding Events in collaboration with different association, NGO’s…
• Customer Service & Quality Control Oriented

• Managing of Mystery Shopping Operations for Lebanon & MENA Region Area
• Networking with 45 clients varying between Luxurious Brands, Hospitality (Restaurants & Hotels) & Retail (Automotive, Banking, etc …) while maintaining high quality standards.
• Updating clients standard manuals
• Improving Editors Training & Mystery Shoppers Training
• Recruiting and training of report editors, as well as auditors
• Coordinating with the Scheduling Department (shoppers profiling and training, ensuring visits well spread within specified time frames and per clients’ requests)
• Validating reports randomly to maintain high quality
• Finalizing trend reports, analysis and research