Customer Care Representative
Hamad Medical Corporation
Total years of experience :9 years, 8 Months
•Assists patients and visitors at the customer service desk.
• Listen and understand patient/family perspective in a manner that leads to patient satisfaction.
• Documents the comment/complaint/concern as per department procedure with appropriate form and/or tracking systems.
• Identifies factors that contribute to dissatisfaction.
• Recognizes, documents, and alerts the supervisor to trends in customer concern.
• Support patient and visitors to file comments, compliments or complaints.
• Support efforts towards service recovery.
• Engage stakeholders to ensure timely provision of information.
• Performs other duties as required.Assists patients and visitors at the customer service desk.
• Listen and understand patient/family perspective in a manner that leads to patient satisfaction.
• Documents the comment/complaint/concern as per department procedure with appropriate form and/or tracking systems.
• Identifies factors that contribute to dissatisfaction.
• Recognizes, documents, and alerts the supervisor to trends in customer concern.
• Support patient and visitors to file comments, compliments or complaints.
• Support efforts towards service recovery.
• Engage stakeholders to ensure timely provision of information.
• Performs other duties as required.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Arrange conferences, meetings, and travel reservations for office personnel. Compose, type, and distribute meeting notes, routine correspondence, and reports. Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs. Locate and attach appropriate files to incoming correspondence requiring replies. Mail newsletters, promotional material, and other information. Maintain scheduling and event calendars. Make copies of correspondence and other printed material. Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters. Schedule and confirm appointments for clients, customers, or supervisors. Set up and maintain paper and electronic filing systems for records, correspondence, and other material. Coordinate conferences and meetings. Establish work procedures and schedules, and keep track of the daily work of clerical staff. Learn to operate new office technologies as they are developed and implemented. Manage projects, and contribute to committee and team work. Order and dispense supplies. Prepare and mail checks. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions. Supervise other clerical staff, and provide training and orientation to new staff. Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
Year 1 - Certificate in Information Systems Management
has satisfactory completed the requirements from graduation from the Basic Education Curriculum prescribed for secondary schools of Republic of the Philippines and was awarded of Diploma signed in Doha State of Qatar last 24th of March 2012.