Co Founder
Dental Roots
مجموع سنوات الخبرة :10 years, 3 أشهر
-Managed a team of developers abroad through daily reports and a weekly video call in order to deliver the product
on time and within budget.
-Purchased a domain and hosted "Dental Roots" an e-commerce website on it.
-Directed technological research by studying organization goals, strategies, practices, and user projects.
-Verified application results by conducting system audits.
-Implemented new systems and upgraded existing systems to support technology trends.
-Managed the IT infrastructure in the department, including network and server hardware, security updates, OS
patches, drivers, CCTV, and BIOS flash.
-Implemented new processes to replicate data from the tenant's databases to ours to better calculate monthly
rent.
-Managed a team of 4 to support on-site issues as well as outsourced many of the tasks to efficiently sustain a 24/7
uptime.
-Implemented a new system to track and analyze customers entering the mall to better serve them by studying the
trends and points of interest.
-Adept in building strong relationships with IT staff, customers, vendors, and third-party contractors.
-Facilitated server builds and network configurations, including migrating to a virtual environment.
-Created and maintained 7 domains hosted on different platforms.
-Added strict security checkups, training, and measures to insure data safety.
-Maintained and configured Cisco devices, which includes call center, switches, and access points.
-Performed network monitoring on a daily basis, which involved reviewing server and application logs.
-Implemented and configured a new backup server to secure users and servers data while reducing downtime.
-Resolved issues for more than 300 users, servers, and over 6 branches all over Lebanon.
-Maintaining a constant level of availability to the servers by patching, updating, and monitoring them.
-Examined sorted and routed over 10 customer inquiries to better resolve problems on time.
-Maintained a comprehensive inventory of hardware and software for the company.
-Provided tech support for customers.