paul christian basilan, Flight Controller

paul christian basilan

Flight Controller

Cathay Pacific Airways

Location
Philippines
Education
Bachelor's degree, Human Biology
Experience
12 years, 10 Months

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Work Experience

Total years of experience :12 years, 10 Months

Flight Controller at Cathay Pacific Airways
  • Philippines
  • My current job since August 2011

Company Cathay Pacific Airways
Address Ninoy Aquino Ave., Pasay City
Position Passenger Service Agent
Date August 11 2011 - up to present
Job Description
Flight Controller is responsible on supervision of operational flights on ground and deals a customer service relation on each travelers. They are the one who manage the on ground flight before it departs. This includes the meals on board for each passenger and its different types according to their meal preference. The seats allocations of each passenger depending on their necessary needs from regular passenger, wheelchair passenger, travelling with infants or children up to bushiness class to first class passenger and VIP's. The checking of bags of each passenger which must be tagged correctly to their final destination. Also familiarization on different types of Visa's and necessary document required on their destinations.

Being a Flight Controller also does the same duty of a customer service agents which rotates to different areas of the airport as they assist customers which includes checking-in at the counter, accounting the passengers at the immigration and transit area, boarding them at the gate.

Flight Controller assist customers before and after a flight which makes whole flight.

Property Specialist at Highlands Prime Inc
  • Philippines
  • April 2011 to April 2011

Company Highlands Prime Inc.
Address One-E com Bldg Pasay city
Position Property Specialist
Date April 2011
Job Description
A property specialist establishes and maintains records of corporate assets such as lots and buildings unit. They also ensure that inventory levels are accurate and conform to accounting records. Every asset (lot or unit) before presenting to the clients must be completely understood by the property specialist from its market value, the lot area, lot location and elevation up to the actual showroom itself. This job mainly concern in dealing executive people which requires a good manner of communication and giving an exact detailed answer.

Education

Bachelor's degree, Human Biology
  • at De La Salle University
  • January 2011

2007 - 2011 Bachelor of Science Major in Human Biology Completed 4 years of study at De La Salle University-Dasmariñas Dasmariñas City, Cavite

High school or equivalent,
  • at San Beda College
  • January 2007

2003 - 2007 Secondary Level Completed 4 years of study at San Beda College Alabang Hills Subdivision Muntinlupa City

High school or equivalent, Primary Education
  • at Saint Bernadette College of Alabang
  • January 2003

1995 - 2003 Primary Education Completed 8 years of Education at Saint Bernadette College of Alabang Km. 23 West Service Road Alabang Muntinlupa City

Specialties & Skills

Customer Service
Leadership
Flight Operations
Flexible Working
Agent Training
CLIENTS
CUSTOMER SERVICE
SATISFACTION
TRAINING
Flexibility (time and task )
Operational Flight handlings
Leadership

Languages

English
Expert

Training and Certifications

Dangerous goods awareness (Training)
Training Institute:
Phil Airport Grounds Support Solution, NAIA Road Pasay City
Date Attended:
August 2011
Passengers Service Basic Course (PSBC) (Training)
Training Institute:
Phil Airport Grounds Support Solution, NAIA Road Pasay City
Date Attended:
July 2011
Controllers Training (Training)
Training Institute:
Ninoy Aquino International Airport terminal 2 PAL
Date Attended:
December 2012
Quick check training (Training)
Training Institute:
Ninoy Aquino International Airport
Date Attended:
August 2011
Service Straight From the Heart (Training)
Training Institute:
Phil Airport Grounds Support Solution, NAIA Road Pasay City
Date Attended:
August 2011