Executive Secretary / Accounts
Phoenix Tourism LLC
Total years of experience :6 years, 5 Months
• Managing day to day diary of the manager and arrange meetings on behalf of the managing director.
• Maintaining the files intact and organized.
• Handles everyday bookings from clients and correctly put in the system.
• Making all the accounts work from invoices to receiving payments.
• Responds to inquiries regarding to the company’s services and resolve issues from clients’ complaints.
• Attends phone calls and emails that manages every customer service offered by the company.
• Quick response for the quotation needed by the clients.
• Preparing letters, reports and correspondences in a professional way.
Manages administrative activities and resolve problems arising from clients’ complaints.
Supervises work flow of staffs.
Responds to inquiries pertaining to the company’s policies and services.
Handles a high volume of calls and manages every customer service features of the industry.
Do sales reports and check cashing on a daily basis.
Coordinates with clients.
Harmonizes front office activities.
Assists and typically reports to the Office Head and Manager.
Controls customer queries and objections in a proficient manner.
Manages incoming calls and receive orders.
Maintains Record and files.
Pinoy Sports Idol TV Program, Davao City Philippines
April 2009 - March 2010
Duties and Responsibilities: • Transcribes dialects from Filipino (Tagalog) to English
• Rephrases and creates better creative English
BACHELOR OF ARTS IN MASS COMMUNICATION ATENEO DE DAVAO UNIVERSITY GRADUATED MARCH 2010 Trainings and Seminars: