Event Planner and Professional Yacht Crew
Stern Wind Cruises LDA (Pacifico Cruises)
مجموع سنوات الخبرة :23 years, 9 أشهر
Daysailing to Transocean - All Experience Levels Stern Wind Cruises LDA (Pacifico Cruises) Feb 2020 - Present
• Spearhead event planning initiatives, ensuring seamless execution and exceeding client expectations.
• Efficiently manage the commercial department's administrative tasks, streamlining processes and enhancing productivity.
• Oversee booking operations and coordinate activities, ensuring optimal guest experiences.
• Provide expert guidance as a tourist guide, enriching guests' journeys with insights and knowledge.
• Skillfully navigate various vessels including catamarans and yachts, ensuring safe and enjoyable voyages for guests.
• Coordinate logistics for events, including transportation, accommodations, and venue arrangements, ensuring seamless execution and guest satisfaction.
• Collaborate with vendors, suppliers, and partners to negotiate contracts and secure necessary resources for events, optimizing cost-effectiveness and quality.
• Facilitate onboard safety briefings and drills for guests, demonstrating emergency procedures and ensuring compliance with maritime regulations to guarantee a safe sailing experience. Achievements:
• Conceptualized and executed themed events that resulted in a 30% increase in customer satisfaction ratings and a 20% rise in repeat bookings.
• Implemented cost-saving measures in event logistics and procurement, leading to a 15% reduction in operational expenses without compromising quality or guest experience.
• Introduced innovative onboard activities and entertainment options, such as water sports excursions and live music performances, which garnered rave reviews from guests and contributed to a 25% boost in positive feedback.
Pink Monkey Stag and Hen Ltd, East Sussex, London (U.K) | July 2013 - Feb
▪ Managed booking operations and maintained client relationships, ensuring
exceptional service delivery. Handled document management and invoicing tasks
with precision and attention to detail.
▪ Fostered communication with partners and stakeholders, facilitating collaboration
and successful event outcomes.
▪ Led the planning, organization, and execution of diverse company activities,
meeting project objectives effectively.
▪ Demonstrated expertise in budget control, vendor selection, and proposal
development to optimize event experiences.
Developed and implemented comprehensive marketing strategies to promote
events, utilizing digital platforms, social media, and targeted advertising to
maximize attendance and engagement.
▪ Led event staff training sessions and workshops, ensuring team members are
equipped with the necessary skills and knowledge to deliver exceptional service
and exceed client expectations.
▪ Conducted post-event evaluations and analysis, gathering feedback from clients
and attendees to identify areas for improvement and refine event strategies for
future success.
Achievements:
▪ Successfully managed a diverse portfolio of events, from intimate bachelor parties
to large-scale corporate functions, resulting in a 40% increase in annual revenue.
▪ Developed and implemented targeted marketing strategies that enhanced brand
visibility and attracted a new client base, leading to a 25% expansion in market
share within the stag and hen party industry.
▪ Cultivated strong relationships with vendors, suppliers, and venue partners,
negotiating favorable contracts and securing exclusive deals that added value to
our event offerings and improved profit margins.
Managed comprehensive document control systems, ensuring accuracy and
accessibility of records.
▪ Handled inbound calls and correspondence, maintaining professional
communication standards.
▪ Executed human resource functions including recruitment, fostering a skilled and
cohesive workforce.
▪ Managed billing processes and maintained organized electronic and paper-based
filing systems.
Conducted comprehensive data collection on consumer behavior, market trends,
and competitor analysis.
▪ Developed surveys tailored to business objectives, uncovering insights into
customer preferences and market dynamics.
▪ Utilized both modern and traditional methodologies to compile and analyze
statistical data for actionable insights.
▪ Prepared detailed reports and presentations, providing valuable recommendations
to stakeholders.
Conducted personal and telephone interviews as part of data collection efforts.
▪ Managed data logging processes, ensuring accuracy and completeness of
information.
▪ Analyzed and evaluated interview results, contributing to the overall quality of
market research findings.
▪ Edited and formatted market research materials for clarity and consistency.
Responsible for the setup and dismantling of audio and electrical equipment for
various events.
▪ Operated audio and electrical systems during events, ensuring optimal sound
quality and technical performance.
▪ Provided voice-over services for public announcements and event communications.
▪ Managed lighting control operations, enhancing the visual experience for
audiences.
▪ Conducted regular inspections and maintenance checks on electrical equipment to
ensure safety and functionality.
Postgraduate in Event Management Protocol and Business in Tourism
Business Management With Accounting Diploma