Destination Manager
District Tourism Promotion Council (Dept of Tourism, Govt.of Kerala)
Total years of experience :7 years, 10 Months
Recent full time employment was with DTPC - (District Tourism Promotion Council), Kottayam under Department of Tourism, Government of Kerala since March, 2016 to March 2017 as Destination Manager (On Contract) where my main duties includes: Administration, Destination Development and Marketing, Labour Management, Tour Operations, Estate Management, Water Park Administration, etc. It was a good platform for delivering my Administrative and operating skills.
o Managed and leaded the
• Tour Division-Safari Addict- of Safari Television;
• Labour India Publications Ltd as Marketing Coordinator in a profitable way;
o Generate revenue through cold calling, emails, word of mouth, SMS, etc
o Effective communication with the market for sales leads and prospects;
o Preparation of tailor made tour itineraries, pricing and proper coordination with the agents in different part of the world;
o Customer Service at its highest;
o Preparation of different letters, deeds, and MOU and execute the same with the approval of MD.
o Provide market information and competitor's activity to the team.
o Negotiating and contracting with hotels and ground operators for best rates.
o Marketing of Labour India Publication;
o Coordinated the Marketing team (18 Executives & 3Regional Managers) and Agents (128 entire Kerala) of LIP and prepares different reports and Statements;
o Promoting and marketing the business, sometimes to new or niche markets;
o Served the role of an Associate Business Partner \[Part Time / Casual Job - Since March 2017\] with my cousin’s business (Events, Travels, Caterings and Flour Mill).
o Administrating and Managing different small scale business units in a profitable way;
o Assisting and associating the Administration of Sales, Operations, Marketing, Customer Service, Packing, Pricing and Transportation wing.
o Administrating cash flow (petty cash, vouchers, invoices) and bank accounts in a daily manner;
o Make sure the repairs and maintenance of the office premises, stores, vehicles, etc are regularly done;
o Conducting periodic checks and ensure replacement of equipments and components if required;
o Process different orders, forms, applications, requests and drafting of letters as and when required;
o Keep records of customer interactions and transactions and record the same in detail;
o Job processing and ensure adequate manpower at all times;
o Ensure financial and operational controls are executed in accordance with policy;
o Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.
• Performed frequent and effective networking with a variety of business partners and customers.
• Drafted partnership letters, brochures & invitations to service providers.
• Configuring terms and conditions for customers & vendors
• Discovered and developed opportunities for marketing that involved advertising in Internet.
• Built strong lasting relationships with different market players such as colleagues, GSA’s, customers and others.
• Data entry in a professional manner and its analysis with a sales oriented mind.
• Planned and executed media-related activities and events.
• In charge of Product designing and development.
• I was responsible for updating the company’s blog.
• Conducted consumer surveys to analyze the demands of the market.
• Preparation of personalized holiday itinerary after detailed destinations research.
• Updating the daily, weekly and monthly report about the operational, admin activities.
• Make sure the travel arrangements and hotel bookings are done for our JB clients.
• Process different orders, forms, applications and requests accordingly.
• Keep records of customer interactions, transactions and record details of inquiries, comments and complaints.
• Effectively resolved issues through phone and/or email support.
• Overall administrational and operational assistance (job processing, daily cash flow, invoice generation, customer care, purchase and attendance) to the Manager for the store operations.
• All airports functions, but specially assigned to Baggage Service Unit (Lost Luggage Department).
• Communicate and coordinate with internal departments, out stations and follow up with customers whenever required.
• Deal directly with customers either by telephone, electronically or face to face and respond promptly to customer inquiries, feedback and resolve if any complaints arises.
• Delay Handling and cancellations of both Jet Airways and Jet Lite flights due to various reasons.
• Escalated critical issues when additional assistance is required - Referred user problems to senior analysts, specialists, supervisors, or other support groups as necessary.
• Maintained accurate customer records - professional written and verbal communication.
• Ensure the delivery of found missing bag to the passenger in time.
• We were the top performed station of the entire airlines network for number of time.
• Planning the duty roster for Baggage Service team.
• Ensure the efficient use of airlines stationery (Baggage Tags, Documents, Boarding Pass, etc) for the station as a whole.
• I was a counter staff, Canopy staff and a Ramp staff.
• Coordinate with AOCC with regard to the aircraft on time performance & give satisfactory reply to the management.
• Preparation of daily, weekly and monthly report and send to supervisor.
• Managed the customer support queues on a daily basis.
• Performed the role of an acting supervisor in his absence.
MTA is same as of MBA in tourism management, which covers airlines and airport operation, tourism management, admin part, principles & policy formation of tourism products, etc.
This degree course covers Commerce and management subjects.
Plus two
Basic Education
