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Pavithra Vasudev Desai, VP India operations

Pavithra Vasudev Desai

VP India operations ·Gojek

India

Bachelor's degree, Sociology

Work experience

Total years of experience: 12 years, 3 months

VP India operations

November 2016 - March 2020

Gojek

Bengaluru, India

November 2016 - March 2020

In my capacity, I had an opportunity to open office from scratch since 2016 . Today it’s grown into 5 different office at BLR .

Keeping business goal in mind, to ensure a workplace which is safe and efficient is vital to the Org. Development.
- budget planning
- capacity planning as per MPP
- vendor management ( commercial leasing partner, PMC)
- Team building and mentoring
- OKR conceptualisation
- innovation at workplace

Company industry:
IT Services
Job role:
Administration

Project Coordinator

June 2016 - November 2016

Zyme Solutions Pvt Ltd .

Bengaluru, India

June 2016 - November 2016

Company industry:
Business Support Services
Job role:
Consulting

Sr. Executive Assistant - CEO & CTO

November 2014 - May 2015

OLA - ANI TECHNOLOGY PVT LTD

Bengaluru, India

November 2014 - May 2015

Company industry:
Motor Vehicle Passenger Transport
Job role:
Secretarial

Executive Associate to CPO/VP

January 2014 - April 2014

WIPRO Ltd

India

January 2014 - April 2014

Company: WIPRO Ltd
Location: Bangalore
On Short term Contract Since: Jan -2014 (for virtual assistance)
Designation: Executive Associate to CPO/VP

Job Description: • Calendar Management (Standard Meetings- Monthly, Quarterly, Interviews, T-con, V-con, Web meetings)
Travel arrangement for CPO/VP & Claims Management, Supplier Management & Coordinating with Stakeholders & Sr.Management & other soft support.

Company industry:
IT Services
Job role:
Secretarial

Executive Assistant to MD

May 2013 - October 2013

PUMA SPORTS India Pvt LTD

Bengaluru, India

May 2013 - October 2013

EA to MD

Handling MD Calendar,
Travel arrangement .
Internal and external meeting .
Client visit
Organize Corporate event meeting (Sell Ins)
PA assistance on request

Company industry:
Retail & Wholesale
Job role:
Secretarial

Executive Assistant to VP/GM

November 2010 - May 2013

Zyme Solutions Pvt Ltd

Bengaluru, India

November 2010 - May 2013

Handling VP Calendar, travel arrangement across organization.
Internal and external meeting . Client visit & Organize Corporate event meeting, conference & seminars. Monthly reports, Space Management, Training Department responsibilities.In addition to all this -playing a role of center co-coordinator & laid down Processes for HR, IT & monitoring the efficiency of the same.

Company industry:
IT Services
Job role:
Secretarial

Executive Assistant to CEO

December 2008 - July 2010

Infinite Computer Solutions

Bengaluru, India

December 2008 - July 2010

Handling CEO Calendar (Standard Meetings- Monthly, Quarterly, Interviews, T-con, V-con, Web meetings)

Travel arrangements for CEO, Coordinate Client visit, Claims Management, Coordinating with Stakeholders & Sr.Management & other soft support.

Reports, Documentation, Drafting letters to External entities

Organize Corporate event (Umang), Organize Off-site Meets.

CQA- Quality and compliance to all support functions (HR/Tag/Admin/VM)

Company industry:
IT Services
Job role:
Secretarial

Senior Customer Relation executive

March 2007 - May 2008

ITC The Windsor –Luxury Collection Hotel

Bengaluru, India

March 2007 - May 2008

Operational efficiency & to maintain a positive motivated environment. Lead a team of 8, Mentoring the Junior executive (on the job training), Implement process & ensure they follow the standards .i.e setting deadlines, implementation of check list, Discipline, Grooming & Pressure Management. Training on loyalty program. Briefings on daily bases to Team. Regular PR mentoring to create their own data of the same base & on-ground monitoring for quality work. Administrative work handling-To research guest history and actualization of the same. Guest being the key focus, Complete co-ordination between all departments to ensure a Luxury experience to the guest .To enhance superlative experience and personal touch to guest needs Proactive decision depending on situation. To co-ordinate with sales team to meet guest requirement prior to arrival and post arrival. Solving in -house queries .Handling all high end celebrities and Ambassador from all over the world. Have been official Co-coordinator for DLF IPL, official Guest History Custodian. Shoot co-ordination Attending Conferences and Meeting with GM & HOD. Inventory Management Stock Management & achieve Optimum cost index. Organizing Regular PR events in the property and invite in-house guest and all high end guests for the same, to enhance long term good will .Organizing P Anchoring in house events and award ceremonies. Support Sales team with Cross-selling, Referral Program Loyalty program’s to identify quality of business and growth by introducing new clients to sales team. .Competition tracking, weekly reports on valued added services .Review reports from supervisor reports from all departments and record guest likes and dislikes.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Sales Executive

August 2005 - February 2007

I CARE COMMUNICATION

Bengaluru, India

August 2005 - February 2007

Initially started the carrier as administrative coordinator and grew in the company to be a sales executive which involved :Regular scanning of the products dynamic external & internal environment/ Continues market, sales & consumer tracking based on primary and secondary data .Then moved on to be company PR executive :Co-ordination with sales teams to ensure implementation is in line with marketing strategy. Product launch and organized press meet and page 3 parties and back end model management.

Company industry:
Entertainment
Job role:
Sales

Education

Manav Bharti University

June 2012

June 2012

Bachelor's degree, Sociology

India

GPA (percentage): 88%

GPA (percentage): 88%

o Bachelor's Degree in Arts -Sociology

Vidya Vardaka Pre-University College

June 1998

June 1998

High school or equivalent, ARTS

India

GPA (percentage): 88%

GPA (percentage): 88%

HEPS - Subjects

Stella Maris High School

April 1996

April 1996

High school or equivalent, 10th GRADE

India

GPA (percentage): 88%

GPA (percentage): 88%

Skills

Customer Service
Expert
Customer Service
Expert
Project Work
Expert
Project Work
Expert
Leading People
Expert
Leading People
Expert
Strategising
Expert
Strategising
Expert
Thought Leadership
Expert
Thought Leadership
Expert
ASSOCIATE
Expert
ASSOCIATE
Expert
CLAIMS
Expert
CLAIMS
Expert
CQA
Expert
CQA
Expert
EA
Expert
EA
Expert
HR
Expert
HR
Expert
PR
Expert
PR
Expert
SOLUTIONS
Expert
SOLUTIONS
Expert
SUPPLIER MANAGEMENT
Expert
SUPPLIER MANAGEMENT
Expert
TRAINING
Intermediate
TRAINING
Intermediate
VM
Expert
VM
Expert
Microsoft One Note
Intermediate
Microsoft One Note
Intermediate
Microsoft Outlook
Expert
Microsoft Outlook
Expert
Lotus
Beginner
Lotus
Beginner
Microsoft Power Point
Expert
Microsoft Power Point
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Bizagi
Intermediate
Bizagi
Intermediate
Customer Service
Expert
Customer Service
Expert
Project Work
Expert
Project Work
Expert
Leading People
Expert
Leading People
Expert
Strategising
Expert
Strategising
Expert
Thought Leadership
Expert
Thought Leadership
Expert

Languages

Hindi
Intermediate
English
Expert
Hindi
Intermediate
Kannada
Intermediate
Tamil
Beginner

Training and Certifications

Training
ISO - Internal Auditor Training Programme
TUV
Mar 2010
Guest Service Vision
ITC
May 2007
CMMI Level 5
Infinite Computer Solution
Oct 2009