IT SUPPORT TECHNICIAN
IT
Total years of experience :12 years, 0 Months
•Field Technical Support
•Prepare UTPS cable and Fiber Optical network installation.
•Network Cabling, PC Assembly, PC Troubleshooting (Hardware / Software),
•Install, configure, and troubleshooting a LAN an even wireless network.
•Receive calls that deal with technical problem and give technical advice
•Field Work (Installing OS, application software and anti-virus, configuring IP address, computer name, and workgroup, troubleshoots local and network printer).
•Ensure the compatibility of the hardware and software system
•Managing Fingerprint devices and connected to server
•Responsible for installing and maintenance CCTV systems.
•Configure Camera monitoring system
•Responsible in receiving/repairing defective units like CPU, motherboards, memory, hard drive, video cards, LAN cards, printers, monitors, handheld PC, networking products, digital camera, laptops, etc.
•Experience of supporting a wide and varied client base.
•Administering the IT department’s policies and procedures.
•Maintaining a log of all problems detected and system backups.
•Responsible for maintaining backups and for project work such as new builds.
•Working closely with software suppliers to resolve operational issues.
•Diagnosis of desktop, application, networking and infrastructure issues.
• Provided emergency help on power electronics at customers’ sites and executed commissioning focused design evaluations.
•Formulated commissioning test procedures and reports and monitored on-site testing.
•Coordinated about problems related to maintenance of equipment with technical support.
•Assisted in the advancement of Methods and Procedures and consulted with supervisor concerning problems and developments.
•Handled installation projects and management of defective parts.