Operation Director
Raad Express
Total years of experience :19 years, 9 Months
Designing and execute organization structure by setting business plan and strategy for Raad Express http://raadexpress.com/ (Courier/freight forwarding) from scratch, as a new entity under Sheikh Abdulla bin zayed group.
• Set the budget and product for Land/Air/Sea freight, Clearance and documentation. Stablish bonded truck services (Land courier).
• Optimizing process at different levels: from strategic level to operational.
• Palming, organizing, directing and control the day-to-day operations.
• Communication effectively between customs, Operation and customer service department to ensure service levels are not impacted.
• Monitoring and evaluating operation procedures looking for ways to improve the overall service performance.
• Coordinating with team in order to improve the overall level of service to customers.
• Leading, measuring, and directing ERP implementation for all operations function and making sure all business requirements mapping properly in system during implementation process.
• Coordinating with HR regarding interview, evaluation, Hiring, writing job description, designing organization Hierarchy, operation workflow and setting KPI’s.
• Leading, guiding operation teams (Overseas & Domestic)in order to provide the best level of service to the customers
• Ensure effective planning, Driver to truck assignments, routing and scheduling deliveries as per customer request through Oracle
• Sales support: Took role in the sales initiatives and provided support for the sales team in terms of projects, solution, pricing and customer attraction
• Data analysis and reporting on daily basis (Truck utilization, driver performance, movements status, etc.)
• Monitoring and evaluating clearance procedures looking for ways to improve the overall service performance.
• Operational restructuring, implementing new procedures and job descriptions based on international SOP
• Designing and set KPI’s (Volumetric analysis, Time performance and Transit Time)
• Ensure maintenance of complete administrative reporting and recording procedures
• Ensure usage of trucks and equipments, maintenance and faults reported in line with company SOP’s
• Mentoring, monitoring and reviewing for maximum productivity levels on all direct reports
• Understanding and resolving all driver issues in line to deductions, salaries and trip allowance.
• Escalating and managing employees issues to the HR and payroll Department
PROJECT
• Analyzed core business procedures with all departments to understand and equip the company with proper ERP software and automate all processes.
• Negotiating with software providers of Oracle Business Suite (BR12)
• Responsible for mapping all business requirements and procedures into the Oracle system as a Senior key user (Operation)
• Analyzing, monitoring and validating all operational procedures and data during software installations
• Monitor and validate GPS integration process
• Established various reports based on business requirements in order to have more clarity on the process through the Oracle system
Manage and control Aramex Express, Domestic and Ground operations in terms of Planing, Monitoring, Budgeting, Human resources managment and proper implementation of all Aramex operational procedures and quality of service standards to ensure satisfactory service is provided to customer. -Work with the station manager on setting a yearly objective and expansion/development plans. -Manage all sales projects according to client's requirements and contracts. -Masure, control and evaluate the express team leaders/supervisors performance. -Develop and maintain good working relation with the related local authorities and airlines to facilitate business growth and development.