Pelamae Sulapas

Workingwiththewider developmentteam.
Managewebsitedesign, content, BrandingandLogo
Design
CommunityRelations, Consumer/GuestorCustomer
Relation

Overseeandenhance theoverallguestexperienceto
ensurehighlevelsofsatisfactionandloyalty.
Superviseguest-facing teamsandensuretheydeliver
consistent, professional, andpersonalizedservice.
Greet, interactwith, and buildpositiverelationshipswith
guests, addressingtheirneedsandspecialrequests
promptly.
Handleguestcomplaints, feedback, andservicerecovery
withprofessionalismandefficiency.
Monitorandanalyzeguestsatisfactionmetrics(surveys,
reviews, feedbackforms)andimplementimprovements.

Superviseandcoordinatetheactivitiesofthe
administrativedepartmentandstaff.
Develop, implement, andreviewadministrative
systems, policies, and procedures.
Manageofficefacilities, supplies, equipment, and
maintenancetoensure asafeandproductivework
environment.
Overseecompanyrecordsmanagement, including
filing, documentcontrol, andconfidentiality.
Ensurecompliancewith companypolicies,
governmentregulations, andindustrystandards.
SupportHR-relatedfunctionssuchasrecruitment
assistance, employee engagementactivities, and
payrollcoordination.
Monitor budget utilization for administrative expenses
and recommend cost-saving initiatives.
Handle contracts, permits, licenses, and other legal
documentation for the company.
Coordinate with internal departments and external
stakeholders for administrative support.
Prepare regular reports and updates for
management regarding administrative matters.
Lead, train, and mentor administrative staff to
improve efficiency and productivity.

Supervise and oversee daily front office operations to
ensure smooth workflow and excellent guest/visitor
service.
Monitor front desk staff performance, provide
guidance, coaching, and conduct training when
needed.
Ensure proper scheduling, attendance, and
delegation of tasks to front office staff.
Handle guest inquiries, requests, and complaints in a
professional and timely manner.
Maintain a welcoming, professional, and organized
reception area.
Coordinate with other departments (Housekeeping,
Maintenance, HR, etc.) to resolve issues and provide
seamless service.
Ensure compliance with company policies,
procedures, and customer service standards.
Oversee check-in and check-out processes (if in
hospitality) or visitor logging and security protocols (if
in corporate/office).
Manage reservations, bookings, and correspondence
(where applicable).
Maintain accurate records, reports, and
documentation related to front office operations.
Monitor and control inventory of office supplies and
front desk materials.
Address escalated issues that front desk staff are
unable to resolve.
Ensure front office staff uphold professional
appearance, grooming, and etiquette at all times.