Customer Service Executive
Suhail Bhawan Group
Total years of experience :10 years, 0 Months
•Monitoring the post service activities like post service feedback, following up with the customers for superior customer service. Enhancing customer satisfaction matrices through on-time delivery of spare parts &paying personal visits to irate customers who had escalated their calls and service grievances. Formulating different service and parts agreement packages define value for money
ANALYST PCS & NOTEBOOKS TROUBLE SHOOTING & SOFTWARE PROBLAMS. • Defining service standards and guidelines that serve as benchmark for excellent service delivery thereby contributing towards ameliorated service revenue generation.Heading post-sale service operations ensuring customer satisfaction and business retention. Collecting & collating data on jobs/ other specific complaints. Promoting the sale of AMC’s and spares parts for enhanced request. Coordinating with principal for timely spares supply; Placing warranty parts claims, FOC spares claims & GQI claims for parts. Raising the part removal request, replacement approvals and deliveries. Visiting all Hyper Malls & dealers and ensure nil pending. Updating the market on latest service activities/information. Clearing dealer’s stock defectives.
• Proficient in MS-Office, Computer Hardware Maintenance, Database Management. • Comprehensive knowledge of various operating systems. • Developed interpersonal and communication skills. • Easily adaptable to new concepts and responsibilities. • Organizer, self-starter and detail oriented. • Experience in meeting real time deadlines, while maintain accuracy. • Proficient at managing & leading large teams for running successful operations with experience of developing service standards & meeting service levels for Business excellence, business objective setting and achievement orientation. • Trouble shooting and maintenance of all the Electronics products. • Call management. • Inventory management. • Good knowledge about ORION software. • Handled servicing of Onida, Videocon, Nikai, JBL, Harman Kardon , Hitachi (Power Tools), Kenwood, Brother (Sewing Machine & Printer ), Ariston, Oscar, Supra, Campomatic and MediaCom in Electronic Industry