Regional HR Head
Farvestors - A Tech Startup - Retail, FMCG, Construction, Real Estate
Total years of experience :19 years, 2 Months
Tech Start-ups having allied Operations in the areas of IoT, Supply Chain Logistics, Construction & Real Estate
Asset / Infrastructure Management & Maintenance, R&D, Design & Deployment
- Currently working closely with Helix-Sense as IoT partner in the Middle East (Hybrid) to establish their presence there.
- Strategizing, Designing, Planning and deploying the Workforce for the emerging domain functions of IoT based products as per ESG norms
- Managed a huge mix of Gig Workers, White, Blue Collared Workers, WFH, Freelancers and Full-Time, Part-Time, Temporary and part-time workers successfully during the Pandemic.
- Provide strategic HR leadership and partnership to senior leadership and business stakeholders.
- Align HR initiatives with IT department goals and objectives to drive business outcomes.
- Lead talent acquisition efforts for all roles, ensuring the recruitment and onboarding of skilled professionals.
- Implement strategies for retaining and developing IT talent through training, career development, and succession planning
- Collaborate with the leadership to manage organizational changes, including restructuring, process improvements, and technology implementations
- Assist in facilitating smooth transitions and minimizing disruptions during changes within the department
- Provide guidance on performance improvement plans and recognition programs Generate HR reports and dashboards for IT leadership to inform decision-making
Learning & Development, Talent Management & Engagement
- Development of all Employees for the South Region covering 35+ Lifestyle Stores / 11 LS New Store Openings including Talent Management, Engagement interventions
- Employee strength of 3500+ alongside future expansion with a foresight for recruitment & had dotted-line reporting of 30 + HRBP’s reporting to 3 sub-regional managers.
- Created and Managed the Panel for Performance Management & Succession Planning during Talent Reviews of all the Middle Level Managers
- Recruited and On-Boarded Trainers to Manage the South Region.
Key Accomplishments
- Enhanced the talent pool of store operations team to 40% with a strong middle leadership pipeline.
- Re-Designed & Re-Deployed Recruitment, Induction & Orientation for front-end roles along with managing the entire lifecycle of development called as LIFE program - Added strength with Projects/Coaching
- Redesigned & Deployed Effective MTP programs with Internships to create a sustainable pipeline with a strong follow-up feedback and rotation framework
- Conceived and Managed the Training Department TNI, TNA & delivery of 40+ programs across South in a short span of 6 months covering all Department Managers / Regional Support Team: This included Blended Learning & Emerging Leadership Programs
- Redefined key Talent Engagement Initiatives: i-Share Knowledge, Lifestyle Ka Genius, Play-in-a-Day (Theatre Based)
- Retention and Successful Confirmation of Assistant Department Managers / Management Trainees with redesigned program of high engagement levels
- Managed contract employees and managers on roles at 4 warehouses of landmark group with a support staff team comprising of HRBP’s, Training and Development team members. Warehouse employee strength of close to 1000
- Launched Percepio e-learning platform for all Lifestyle employees based on Instructional Design and deployed successfully with a success rate of 85%
- Played a critical role in resolving POSH cases
- 2011-12 Headed the Talent Management Division of Wal-Mart (India) West & South Regions, 17 SB2B Stores on a year’s contractual assignment. A total number of 17 B2B stores (Each of 55000 Sq. Ft. Size having 200 associates) with 8 trainers from diversified cultures. Best Price is the Wholesale model of Warehouse selling.
- Strategic BU’s Managed as a HR were Store Planning, Food Safety, Asset Protection (Security, HSE), F&V, Food, Electronics, Membership Management (CRM), Membership Marketing, receiving (DC & SCM Management), Audit Team, Cash Office, Cashiering & POS Management
- Designed & delivered, from Recruitment to TTT with a reduced learning curve of 7 days saving a 1 Crore Rupees per annum.
- Created New Processes on-the-floor Sales Coaching for increase in sales by 5% for the 1st store in South.
- Designed & executed 3-month engagement interventions to ensure 100% error free 7 New Store Openings
2012-13 Abdul Latif Jameel, Jeddah KSA TMLD (Refer above)
2013-2017 Various
- Consulted various organizations which included Accenture, RASCI, Manipal City & Guilds
- Executed Retail “Content Design” from scratch to “TTT” for Consumer Durables, Home Appliances, IT & Telecom Products for RASCI as per NoS (for All QP’s) in-line with City & Guilds UK Standards
- Executed the TNI Calendar of Accenture covering 1000+ middle level & Senior Level Managers
- Sales Training for the Education Leader IBS & Direct Sales Giant Eureka Forbes (Security Division)
- Headed Talent Management for the ALJ Group, Toyota, and allied group employees in the Middle East regions with close to eight thousand employees.
- Designed and executed the Dealer Training Program for 74 dealers, which included Operations, Sales & Service along with Re-Design of the Management Trainee Program for the year 2013.
- Strategized and implemented Succession planning for 500+ employees across 9 BU’s impacting P&L
- Facilitated the implementation of IDP for 600 Managers across 9 BUs with 70:20:10 framework which successfully produced the Development Calendar for next 36 months along with Leadership Development Programs for SGM/GM’s
- Deployed 9-Box Matrix for Succession Planning along with Talent Review. Created IDP’s (Individual Development Plan) for 70 Mid-Level Managers and executed the same with a 2-year program aligning with 70:20:10 principles.
- Restructured L&D, Integrated & monitored the Development Council for 12 SBU’s pan India for 22 locations, Enhanced the PMS for Senior Managers @ DGM/GM Levels by introducing a new variable pay percentage calculation.
- Designed & deployed key initiatives for OD (Organizational Development) to the group businesses of Corporate Head office, Airports, Energy, Highways, Urban Infrastructure, CSR & Sports.
- Culture Building: Delivery of Key Behavioural, Values & Beliefs, outbound Programs across all SBU’s / locations for the Group covering 9000 employees.
- Initiated the e-learning platform for middle level managers on soft skills and achieved 98%
- Accountable for the Retail & Telecom businesses to Recruit, Train/Deploy/Coach and Retain
- SBU’s accountable for:
- Telecom: Post-paid, Prepaid, Internet, PCO, B2B, Retail outlets, Distributors, Retailers, & Franchisees
- Retail: F&V, Consumer Durables, Home Appliances, Electronics, IT Products, Telecom & Apparels
Key Accomplishments
- Supported in interviewing, shortlisting of the candidates and on boarding them in a Large-scale recruitment drive for front-line sales & service staff
- Designed, Developed, the end-to-end “Retail Content” from blue-print to “Train the Trainer” programs for Consumer Durables, Home Appliances, IT & Telecom Products of 44000 SKUs in 6 months by collaborating with the SBU heads: covering Sales, Service, Policies, Processes & IT applications (POS, CRM, SAP & Back-office)
- Pivotal role in 25 Plus NSO’s (New Store Opening) and Retail Store Operations to execute and reducing attrition to less than 2.5%
- Performance Coaching done to 200 frontline associates in 30 retail stores &
- Supported in launching the Customer Lifestyle Management program
- Conducting Warehouse Training and Engagement Interventions based on Business Unit.
Electronics & Communication Engineering
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